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4.80 (Rating count: 537)Receive review notifications
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Review summary
Users praise the app for its security and the convenience of an integrated soft token with banking services, along with positive sentiment and supportive staff. However, frequent issues recur around a confusing login flow, stability and update problems, token/OTP handling delays, lack of multi-account login support, and onboarding clarity for new users. Addressing these areas could improve adoption and satisfaction while preserving the app’s safety-focused value. Pros
- Secure, safety-focused app with emphasis on secure transactions
- Integrated soft token and banking services in one app
- Eliminates the need to carry a physical token for access
- Positive overall user sentiment with features like a cool/nice app and good service
- Accommodating and helpful support staff
Cons
- Login flow is confusing and awkward, requiring company ID and personal ID (not user-friendly)
- Reliability issues: the app can fail to open or install, and there are reports of no latest version or download problems
- Token/OTP handling problems: cannot copy the token key and OTP timing can cause delays (e.g., waiting a minute)
- Missing multi-account/login support for two accounts (no dual accounts option)
- Onboarding/first-use guidance is unclear for new users
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User Reviews
Recent rating average: 3.10
All time rating average: 4.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-03 |  |  | معقد |
| معقد | |||
| 2024-12-26 |  | | Can't log in, asking for company Id and personal Id ,which is confusing . |
| Can't log in, asking for company Id and personal Id ,which is confusing . | |||
| 2024-12-16 |  | | not working asking for compny name for persenal user!! |
| not working asking for compny name for persenal user!! | |||
| 2024-12-03 |  | | excellent |
| excellent | |||
| 2024-11-18 |  | | Not user friendly |
| Not user friendly | |||
| 2024-10-03 |  | | Cool |
| Cool | |||
| 2024-02-28 |  | | Nice App. |
| Nice App. | |||
| 2023-09-30 |  | | Good work |
| Good work | |||
| 2023-09-15 |  | | Bad dowload facility |
| Bad dowload facility | |||
| 2023-09-15 |  | | Kindly fix the issues..we cant open the app |
| Kindly fix the issues..we cant open the app | |||
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