Reviews of Hale Hub

By: ModuleMD LLC App

List of user reviews and ratings for Hale Hub

Total ratings

1.99 (Rating count: 171)

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Review summary

Hale Hub app is praised for simplifying appointment scheduling and managing allergy shots. However, many users report frequent crashes, login failures, and poor usability. The app often redirects users from the mobile website but fails to function. There is also a lack of effective support and difficulty accessing patient information, leading to a frustrating experience overall.

Pros

Scheduling appointments is simple and fast for some users.
The app allows managing allergy shots appointments.
Provides a way to access patient records and messages via notification emails.

Cons

Frequent crashing and instability, often preventing app from opening or logging in.
Persistent login issues including invalid username/password errors and repeated password resets.
Poor user interface and confusing navigation making it difficult to find information.
No effective support or feedback mechanism to address issues or contact the office staff.
Automatic redirection from mobile website to broken app with no option to use web version.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.99

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92% (23)

Date	Author	Comment
2025-01-25	To*****	I can't even log in, I literally copy and paste what I use to log in to the browser and it just says invalid username or password. My phone won't even let me log into the browser no matter how much I try. It just keep bringing me to this broken app.
I can't even log in, I literally copy and paste what I use to log in to the browser and it just says invalid username or password. My phone won't even let me log into the browser no matter how much I try. It just keep bringing me to this broken app.
2025-01-21	Li*****	Does not work on android
Does not work on android
2025-01-14	Me*****	I can't see the password block after entering the username/email address. Do something to fix it.
I can't see the password block after entering the username/email address. Do something to fix it.
2024-10-24	Si*****	This app is extremely buggy and awful
This app is extremely buggy and awful
2024-08-30	Te*****	App wont open. Keeps taking me back to set new password and setup.
App wont open. Keeps taking me back to set new password and setup.
2024-07-25	Ti*****	This app is hopeless! I just go to the office and talk to a real person.
This app is hopeless! I just go to the office and talk to a real person.
2024-04-28	Me*****	App won't open. Used to work. Then an update. Now it won't work. Takes me to my settings page every time. Extremely frustrating. Can't schedule appointments with doc.
App won't open. Used to work. Then an update. Now it won't work. Takes me to my settings page every time. Extremely frustrating. Can't schedule appointments with doc.
2024-02-25	Ve*****	This app is terrible. I have to reset my password every time. Then I still can't get in. Worthless.
This app is terrible. I have to reset my password every time. Then I still can't get in. Worthless.
2024-02-17	We*****	Trouble with logging in every time I open the app, I have to sign and send the agreement for the patient access paperwork. I won't use the app if that's what it's going to be like every time.
Trouble with logging in every time I open the app, I have to sign and send the agreement for the patient access paperwork. I won't use the app if that's what it's going to be like every time.
2023-12-14	Pa*****	Couldn't pay bills. Cumulates bills without contacting patients. No feedback mechanism to office. Phone no message Awkward layout Poor description of medications eg no common names, not up to date Not coordinated with other mainstream servers Seems like a lot of trouble for infrequent users
Couldn't pay bills. Cumulates bills without contacting patients. No feedback mechanism to office. Phone no message Awkward layout Poor description of medications eg no common names, not up to date Not coordinated with other mainstream servers Seems like a lot of trouble for infrequent users