Reviews of EntraPass go

By: Tyco Security Products - Kantech

List of user reviews and ratings for EntraPass go

Total ratings

2.99 (Rating count: 177)

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Review summary

Users appreciate the app's ability to provide remote access and control functionality and find it generally useful when it works. However, the Android app suffers from frequent 'Error 400' messages, slow performance, and an unintuitive interface without proper labels. Setup and server management are complicated and error-prone, with duplicate entries and difficulty deleting servers. Multiple reports mention bugs like freezing and logging out, poor or no tech support, and inconsistent updates. The Android version has more issues than iOS, lacking important features and stability. Overall, the app feels unfinished and needs significant improvement.

Pros

Allows remote access and control, beneficial for managing access remotely.
Works well initially or under certain conditions; when functional, it performs its intended tasks.
Lightweight app that does not consume significant device resources.
Useful for managing access permissions and access levels remotely through computer and web clients.

Cons

App frequently shows 'Error 400' server or user info invalid pop-ups when navigating, requiring dismissing errors repeatedly.
App performance is slow, with long loading times between actions (10-15 seconds).
User interface is unintuitive: icons lack labels, making navigation and feature discovery difficult.
App is buggy and unstable: freezes, black screens, logging out when going to background, erratic behavior with remote controls.
Setup and server management is cumbersome: duplicate server entries created on editing, hard to delete extra entries, login setup is a disaster.
Lack of support and updates: rare updates, poor documentation, limited or non-responsive tech support.
Android version has more issues compared to iOS version; certain features like camera access and event monitoring are missing or problematic on Android.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.99

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19% (10)

Date	Author	Comment
2024-12-11	Ro*****	This app has been broken for 2 years now. "Server or user info is not valid - Error 400" on my Android device everytime I login and navigate from tab to tab. Very annoying that this known issue has not been fixed for this long. Reading other posts, I am far from alone here. Disgraceful from a big company to not fix this.
This app has been broken for 2 years now. "Server or user info is not valid - Error 400" on my Android device everytime I login and navigate from tab to tab. Very annoying that this known issue has not been fixed for this long. Reading other posts, I am far from alone here. Disgraceful from a big company to not fix this.
2024-10-02	An*****	It's pretty annoying. The off-site remote controls work one day, and not the next. I have uninstalled and reinstalled the app and it still randomly works whenever it feels like it
It's pretty annoying. The off-site remote controls work one day, and not the next. I have uninstalled and reinstalled the app and it still randomly works whenever it feels like it