Reviews of IC Realtime ICRSS Pro

By: ICRealtime

List of user reviews and ratings for IC Realtime ICRSS Pro

Total ratings

2.79 (Rating count: 165)

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Review summary

Users report that while the app can provide effective remote monitoring and has responsive customer support, it suffers from severe reliability issues. Common problems include crashes during playback, poor compatibility with newer Android versions like Android 10, and failure of push notifications. Many users struggle with logging in and managing subscriptions, including difficulty canceling auto-renewals. Additionally, long delays in updates have left the app unusable for some, causing significant frustration considering the cost of the system.

Pros

Customer support has been responsive and helpful in some cases.
When functioning properly, the app provides effective remote monitoring.
App design intended to support multiple cameras and alert notifications.

Cons

App is unreliable and frequently buggy, causing crashes and playback failures.
Poor compatibility with newer Android versions, especially Android 10 and above.
Issues with push notifications and motion alert functionality, often failing to notify users.
Difficulties with login and account management, including auto-renewal and cancellation frustrations.
Lack of timely updates addressing critical bugs and compatibility issues, making the app effectively unusable for some.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.79

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18% (15)

Date	Author	Comment
2022-08-05	Ro*****	Perhaps the most user unfriendly, frustrating app I have ever used. This system cost me thousands of dollars and is completely useless. We had two car break-ins over the past year and it was impossible to review either of them. Do not rely on this system!
Perhaps the most user unfriendly, frustrating app I have ever used. This system cost me thousands of dollars and is completely useless. We had two car break-ins over the past year and it was impossible to review either of them. Do not rely on this system!
2022-04-21	Sa*****	It's always been great. For the last few weeks, I cannot see video of the alerts while away from home. Any help is appreciated.
It's always been great. For the last few weeks, I cannot see video of the alerts while away from home. Any help is appreciated.