Reviews of FNB Direct

By: F.N.B. Direct

List of user reviews and ratings for FNB Direct

Total ratings

4.67 (Rating count: 19,025)

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Review summary

The reviews show many users rely on FNB Direct for daily mobile banking and view it positively when functioning, but a sizable portion report recurring instability: the app crashes on login/start, slows and glitches after updates, and feels outdated compared with other online banking experiences.

Pros

Daily use and essential mobile banking for managing funds
Easy to use and convenient when the app works
Positive sentiment toward the bank/brand (love/great app)
Travel-friendly with secure access while using the app

Cons

Frequent crashes on login or startup
Performance slowdowns and glitches due to updates
App feels outdated/behind in online banking features
Inconsistent error messages and bugs (e.g., debugging prompts)

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User Reviews

Recent rating average: 3.30

All time rating average: 4.67

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45% (52)

Date	Author	Comment
2026-06-26	Je*****	took some time to get where I wanted to go. most times. no problems
took some time to get where I wanted to go. most times. no problems
2026-06-25	Th*****	Used to be awesome. No longer let's me deposit checks and constantly crashes now. Please fix this issue!
Used to be awesome. No longer let's me deposit checks and constantly crashes now. Please fix this issue!
2026-06-24	Va*****	everything went great with the loan. Easy to use online.
everything went great with the loan. Easy to use online.
2026-06-23	Me*****	app keeps crashing when making a mobile deposit
app keeps crashing when making a mobile deposit
2026-06-22	ma*****	super fantastic ,simple to use very reliable. The FNB APP has lot of features to do more than just banking
super fantastic ,simple to use very reliable. The FNB APP has lot of features to do more than just banking
2026-06-22	Gu*****	perfect app
perfect app
2026-06-21	Dh*****	crashes, then crashes, and then crashes some more
crashes, then crashes, and then crashes some more
2026-06-20	Ma*****	This bank is the worst. Watch your loan payments. When you ask for proof, you are told because the bank said so. 100% Lancaster County Amy Taylor is a horrible person.
This bank is the worst. Watch your loan payments. When you ask for proof, you are told because the bank said so. 100% Lancaster County Amy Taylor is a horrible person.
2026-06-18	Cl*****	amazing and professional. Jennifer was above and beyond
amazing and professional. Jennifer was above and beyond
2026-06-16	Mi*****	good stuff
good stuff