Reviews of EvGateway

By: EvGateway App

List of user reviews and ratings for EvGateway

Total ratings

4.17 (Rating count: 559)

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Review summary

Users appreciate the convenient location and occasional helpful customer support of EvGateway's charging stations. However, multiple reviews highlight serious concerns including malfunctioning charging hardware, confusing and inconsistent pricing, and an app with numerous usability and payment problems. The mandatory sizeable wallet deposits and poor station reliability greatly detract from the overall experience. Despite some recent app improvements, many users find the system frustrating and unreliable for regular use.

Pros

Customer support can be responsive and helpful in some cases.
Charging station locations can be convenient and reasonably priced.
App user interface has been improved recently, making navigation easier.
Charging stations provide utility for users needing to charge in certain locations.
The concept of an integrated charging management network is appreciated by some users.

Cons

Charging stations often malfunction or are out of service, causing user frustration.
The app requires a minimum deposit or wallet balance, which many users find inconvenient and excessive.
Price discrepancies exist between the app and charging station displays, causing mistrust.
Charging sessions frequently fail or do not deliver the expected charge to vehicles.
The app has multiple bugs, poor user experience, and issues with registration and payment processing.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.17

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52% (13)

Date	Author	Comment
2025-01-22	Ph*****	Excellent customer support, the support person went out of her way to make the charging session work. However, I was not impressed that the charging station needed this kind of support. Additionally, the max rate of charge was about 35 kw while the unit says it supports 60 kw. My car can accept at least 50 kw, so I don't think the limit was based on my car.
Excellent customer support, the support person went out of her way to make the charging session work. However, I was not impressed that the charging station needed this kind of support. Additionally, the max rate of charge was about 35 kw while the unit says it supports 60 kw. My car can accept at least 50 kw, so I don't think the limit was based on my car.
2025-01-18	Mi*****	App and charging device are not user friendly. But you can make it work.
App and charging device are not user friendly. But you can make it work.
2025-01-08	Br*****	Was generally convenient, right at the front of the hotel I stayed in. But the cost shown on the charging unit itself did not match the rate being charged via the app ($0.30 vs. $0.42 - a large difference), and naturally I was charged the higher number. EDIT: Despite the nice reply below, when e-mailing, they told me they have nothing to do with anything, and to contact the hotel owner. Strange their software pkg would allow the sub-con to lie (show one rate onscreen and charge another).
Was generally convenient, right at the front of the hotel I stayed in. But the cost shown on the charging unit itself did not match the rate being charged via the app ($0.30 vs. $0.42 - a large difference), and naturally I was charged the higher number. EDIT: Despite the nice reply below, when e-mailing, they told me they have nothing to do with anything, and to contact the hotel owner. Strange their software pkg would allow the sub-con to lie (show one rate onscreen and charge another).
2025-01-04	al*****	none of charging station is working, fix them please.
none of charging station is working, fix them please.
2024-11-19	El*****	I constantly have problems with this app and often with EV Gateway charging stations. I wish they would give us an RFID card
I constantly have problems with this app and often with EV Gateway charging stations. I wish they would give us an RFID card
2024-11-12	Ma*****	Charger I used was useless. plugged in for hour and a half, battery level only went up 6%. At least the cost was reasonable, $2.45.
Charger I used was useless. plugged in for hour and a half, battery level only went up 6%. At least the cost was reasonable, $2.45.
2024-10-31	An*****	finally Lancaster has a decent fast charger that is reasonably priced and conveniently located.
finally Lancaster has a decent fast charger that is reasonably priced and conveniently located.
2024-10-22	Da*****	the app works but the chargers are almost never usable. I'm seriously thinking of asking evgateway for my balance to be refunded
the app works but the chargers are almost never usable. I'm seriously thinking of asking evgateway for my balance to be refunded
2024-07-08	Qu*****	7/7/2024 ~ I'm here at the station that right off 17-C near Hampton Inn and Wendy's! You do have to drive through Hampton Inn Parking lot to get to it! I had to download yet another app because I didn't want to tap my card. Max kwH output was 60 but it was mostly at 44. I wanted a quick DC charge but for the 42 cents per kwH. I could have gone to AC J1772 for 35 cents per kwH if I had more time!
7/7/2024 ~ I'm here at the station that right off 17-C near Hampton Inn and Wendy's! You do have to drive through Hampton Inn Parking lot to get to it! I had to download yet another app because I didn't want to tap my card. Max kwH output was 60 but it was mostly at 44. I wanted a quick DC charge but for the 42 cents per kwH. I could have gone to AC J1772 for 35 cents per kwH if I had more time!
2024-06-22	Mi*****	they do not fix or complete maintenance on their charging stations. I've been coming to Jackpot, Nevada for two years now and in that entire time only 1/4 work. Please get those other 3 up and running again!
they do not fix or complete maintenance on their charging stations. I've been coming to Jackpot, Nevada for two years now and in that entire time only 1/4 work. Please get those other 3 up and running again!