Reviews of EZ-Link app (discontinued)

By: SimplyGo Pte Ltd

List of user reviews and ratings for EZ-Link app (discontinued)

Total ratings

3.92 (Rating count: 45,647)

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Review summary

Reviews praise ease of use and convenient top-ups/transaction tracking, but the app has been discontinued and migrated to SimplyGo. Users report significant migration issues: difficulty removing old data, trouble linking old concession cards, top-up failures, and balances not updating. Communication is poor and support is minimal, leading to reliability problems despite some positive features.

Pros

Easy to use / user-friendly
Simple top-up options with bank card; top up anywhere
Ability to track trips and view transaction history
Convenient travel payments across trains, buses, and retail

Cons

App has been discontinued and migrated to SimplyGo; original EZ-Link features are unusable and removing old data/cards is difficult
Top-ups and balances can fail after migration (declined payments; balance not updating)
Poor communication and lack of customer support (few or no status updates; hard to get help)
Migration/data issues with old cards (trouble registering concession cards to SimplyGo; general data migration friction)

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User Reviews

Recent rating average: 2.90

All time rating average: 3.92

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57% (72)

Date	Author	Comment
2026-04-11	ma*****	nice
nice
2026-02-27	Br*****	junk and unfriendly app, 1 of the worst apps I have used, no proper notice or update on the status, not working also there's no announcement.
junk and unfriendly app, 1 of the worst apps I have used, no proper notice or update on the status, not working also there's no announcement.
2026-02-19	Sa*****	Useless app
Useless app
2026-02-04	Sy*****	This app is already retired but they don't allow us to remove our old data information inside, therefore I'm unable to register my concession card to the new SimplyGo app. Really giving me a lot of problemsm
This app is already retired but they don't allow us to remove our old data information inside, therefore I'm unable to register my concession card to the new SimplyGo app. Really giving me a lot of problemsm
2026-01-19	Br*****	This App Very Nice for Top up my ezlink card Why Cant Used this App Simply Go Always cant used top up Card and need Link to my singpass Also Can't Top up my ezlink card...
This App Very Nice for Top up my ezlink card Why Cant Used this App Simply Go Always cant used top up Card and need Link to my singpass Also Can't Top up my ezlink card...
2026-01-18	AU*****	Goodbye Ezlink app This app has now been discontinued. Commuters are encourage to move their travel cards and credentials to SimplyGo.
Goodbye Ezlink app This app has now been discontinued. Commuters are encourage to move their travel cards and credentials to SimplyGo.
2026-01-01	HA*****	⭐⭐⭐⭐⭐ Very convenient for travel and payments. ⭐⭐⭐⭐⭐ Easy to use and reload. ⭐⭐⭐⭐⭐ Reliable card/app for daily commuting. ⭐⭐⭐⭐⭐ Works well for trains, buses, and retail.
⭐⭐⭐⭐⭐ Very convenient for travel and payments. ⭐⭐⭐⭐⭐ Easy to use and reload. ⭐⭐⭐⭐⭐ Reliable card/app for daily commuting. ⭐⭐⭐⭐⭐ Works well for trains, buses, and retail.
2025-12-29	Ha*****	more than 3 years using this app, easy to top up and track our trips. bye bye ez link 🥹
more than 3 years using this app, easy to top up and track our trips. bye bye ez link 🥹
2025-12-25	Zu*****	I can easily top-up my ez-link concession card with no fuss. Too bad it has been discontinued. So my final review is 2/5 stars for it🙁
I can easily top-up my ez-link concession card with no fuss. Too bad it has been discontinued. So my final review is 2/5 stars for it🙁
2025-12-24	Da*****	It got discontinued.
It got discontinued.