Reviews of Mobile Authenticator ES

By: OneSpan – Tomorrow’s potential. Secured.

List of user reviews and ratings for Mobile Authenticator ES

Total ratings

3.01 (Rating count: 2,020)

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Review summary

Users frequently report severe performance slowdowns after updates, crashes/black screens, and login/setup issues on Android devices. The app often requires more taps and time to generate codes, and several reviews mention inability to add multiple tokens. Branding/name changes also confuse users. A few reviews note the app is still capable for security verification, but overall stability and multi-token support are major areas for improvement.

Pros

Recommended app for security verification
Good
Nice
cool app
Wow

Cons

Post-update performance regressions and slowness
Crashes and errors on Android devices
Registration/login problems on new devices (QR/manual setup)
Single-profile / token limitation
Branding/name changes causing confusion

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User Reviews

Recent rating average: 1.40

All time rating average: 3.01

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61% (42)

Date	Author	Comment
2026-04-15	Du*****	samsung note10+ android version 12 can't using app it always crash or freezing when I try to use it
samsung note10+ android version 12 can't using app it always crash or freezing when I try to use it
2025-12-11	Su*****	I am trying with my new android device but cannot register my account with the QR code or add details manually. although it works fine on my old device.
I am trying with my new android device but cannot register my account with the QR code or add details manually. although it works fine on my old device.
2025-08-27	Va*****	Same as reported by Edward Kan. Is there another reason someone would open the app, other than to get a token?
Same as reported by Edward Kan. Is there another reason someone would open the app, other than to get a token?
2025-07-03	Da*****	I'm not sure if this app is still working. I just downloaded it on my Galaxy Note 10 Plus and when I go to the app it just keeps loading. I have it on my other Galaxy Note 10 plus and it works fine but not on my new one????
I'm not sure if this app is still working. I just downloaded it on my Galaxy Note 10 Plus and when I go to the app it just keeps loading. I have it on my other Galaxy Note 10 plus and it works fine but not on my new one????
2025-06-25	Ay*****	getting error on Android. can't even use
getting error on Android. can't even use
2025-06-18	Mu*****	please optimise app performance
please optimise app performance
2025-05-08	Ed*****	Before the update, I get the password as soon as I enter the app. With the latest update, it added one button which only works after 3-4 clicks and extra 10 sec wait time. Why?????
Before the update, I get the password as soon as I enter the app. With the latest update, it added one button which only works after 3-4 clicks and extra 10 sec wait time. Why?????
2025-04-30	Nu*****	no code generated..
no code generated..
2025-04-21	Jo*****	this app gets progressively worse. The recent update forces you to tap to get a code after you tap to open the app. Why else would I be opening the app? Now it also takes several seconds, sometimes more than 5 to get a code to display. it's everything you don't want in these 2FA apps, slow and clunky.
this app gets progressively worse. The recent update forces you to tap to get a code after you tap to open the app. Why else would I be opening the app? Now it also takes several seconds, sometimes more than 5 to get a code to display. it's everything you don't want in these 2FA apps, slow and clunky.
2025-04-08	Gr*****	since the update. it no longer works on my cellphone. I installed on my apple iPad and works. but comes up with error message on android
since the update. it no longer works on my cellphone. I installed on my apple iPad and works. but comes up with error message on android