Reviews of Collins Community CU Mobile

By: Collins Community Credit Union

List of user reviews and ratings for Collins Community CU Mobile

Total ratings

4.44 (Rating count: 681)

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Review summary

Users appreciate the Collins Community CU Mobile app for offering most website banking features, fingerprint authentication, and useful card management. However, the app suffers from slow performance, frequent loading issues, and a frustrating login process with many security steps. The outdated user interface and usability challenges such as difficult bill pay further detract from the experience. Overall, while the app has functional features, users desire improved speed, modern design, and smoother authentication.

Pros

Supports almost all website functionalities via app with consistent look and feel.
Offers features like fingerprint authentication and fast balances for ease of access.
Provides useful card management features such as adding/removing restrictions and viewing card details.
Functions reliably once logged in with all features working as intended.
Enables convenient activities like check deposits, transfers, and viewing statements.

Cons

App is frequently slow, laggy, and often stuck loading or spinning endlessly.
Login process is cumbersome with excessive security steps like frequent password changes, text confirmations, and security questions.
Fingerprint login is unreliable or missing; some users experience frequent login failures despite saved credentials.
The UI is outdated and feels clunky compared to other banking apps, needing a modern refresh.
Bill pay interface is unfriendly, made worse by replacing home screen buttons with unwanted features like Zelle.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.44

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2% (7)

Date	Author	Comment
2025-01-11	Ja*****	I don't use zelle and and I have no want or need to start using it but they decided to push it on me by replacing my bill pay button on the home screen with zelle so now I have to go through more steps to pay bills. Billpay is not user friendly and every time I get it all figured out they completely change it again.
I don't use zelle and and I have no want or need to start using it but they decided to push it on me by replacing my bill pay button on the home screen with zelle so now I have to go through more steps to pay bills. Billpay is not user friendly and every time I get it all figured out they completely change it again.
2024-11-15	Br*****	I love that you can do almost everything on here that you can through the website and the look and feel matches from desktop to app. Setting up fingerprint authentication and fast balances were super easy. Great job! Edit: LOVE the new cards feature!! Making it easier to add and remove restrictions for myself, view my card number if I don't have my card on me, set my card for travel. I absolutely love this!
I love that you can do almost everything on here that you can through the website and the look and feel matches from desktop to app. Setting up fingerprint authentication and fast balances were super easy. Great job! Edit: LOVE the new cards feature!! Making it easier to add and remove restrictions for myself, view my card number if I don't have my card on me, set my card for travel. I absolutely love this!