Reviews of MyLink My Zone

By: China Mobile Hong Kong Co. Ltd. App

List of user reviews and ratings for MyLink My Zone

Total ratings

4.49 (Rating count: 38,001)

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Review summary

Users praise MyLink My Zone for convenience, ease of use, and strong service quality, especially for refilling data across HK, Mainland China, Macau and Taiwan and redeeming points. They also note a generally positive experience and overall app quality. However, several reviews criticize a cluttered, confusing UI and difficult navigation, describing the app as messy or overly complex. Some comments mention price or voucher concerns, but the recurring theme is that UX issues hamper usability despite the app's convenience and service focus.

Pros

Good service and positive overall experience
Easy to use and convenient
Easy refilling/reloading data across HK, Mainland China, Macau and Taiwan
Redemption points are useful
High-quality app praised as amazing and excellent

Cons

Poor UX/UI with cluttered, confusing navigation and a design language that feels unconventional

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User Reviews

Recent rating average: 1.60

All time rating average: 4.49

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49% (49)

Date	Author	Comment
2026-07-26	Ro*****	i cannot open the apps
i cannot open the apps
2026-07-21	SW*****	好多無需要的東西。反而重要的資料又不對。
好多無需要的東西。反而重要的資料又不對。
2026-07-01	He*****	The WeChat mini program is better: light weight, not trying to be a shopping app and mobile game at once.
The WeChat mini program is better: light weight, not trying to be a shopping app and mobile game at once.
2026-06-18	sE*****	Just top up pymt abt 20mins ago. But apps still show old balance. Failed to update. Tried live chat waited till neck long long 😑
Just top up pymt abt 20mins ago. But apps still show old balance. Failed to update. Tried live chat waited till neck long long 😑
2026-06-18	ch*****	system changed my password and cannot log in. CS doesn't help
system changed my password and cannot log in. CS doesn't help
2026-06-10	*****	Absolutely rubbish app, tried topping up and says payment failed so I tried topping again with another message for a failed payment only that it actually took two payments for the top up and only topped up my credit once. App is so slow and the design is so inefficient.
Absolutely rubbish app, tried topping up and says payment failed so I tried topping again with another message for a failed payment only that it actually took two payments for the top up and only topped up my credit once. App is so slow and the design is so inefficient.
2026-06-05	Gr*****	watch ads to get points is common but mylink requires Picture proof for each ads is horrible
watch ads to get points is common but mylink requires Picture proof for each ads is horrible
2026-05-29	Ju*****	I cannot open my mylink apps
I cannot open my mylink apps
2026-05-28	El*****	新版本一運行便閃退，只能硬殺. OnePlus Nord 5 OxygenOS 16.0.5
新版本一運行便閃退，只能硬殺. OnePlus Nord 5 OxygenOS 16.0.5
2026-05-17	De*****	if the system continues to be difficult to access like this, all your customers Will switch to another prepaid SIM card. You should make it easy such as to check balances, internet renewal or balance transfer without connecting to the internet, even using WiFi is not allowed to register to the mobile internet when the internet has been terminated due maybe for some reason. What the heck? You make it very very difficult then you will lose all your customers CMHK. Mark my words!
if the system continues to be difficult to access like this, all your customers Will switch to another prepaid SIM card. You should make it easy such as to check balances, internet renewal or balance transfer without connecting to the internet, even using WiFi is not allowed to register to the mobile internet when the internet has been terminated due maybe for some reason. What the heck? You make it very very difficult then you will lose all your customers CMHK. Mark my words!