Reviews of Chase Up

By: Chase UP Development Team

List of user reviews and ratings for Chase Up

Total ratings

5.00 (Rating count: 3,300)

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Review summary

Users appreciate the variety of products, attractive offers, and timely delivery from the Chase Up app. However, many report significant issues such as slow performance, lack of synchronization between store inventory and app stock causing order cancellations, and poor cart management with no saved history. Customer service is unresponsive, and the app lacks features like a loyalty program and regional availability. Recent updates improved cart addition speed, but overall user experience remains below expectations.

Pros

Offers a wide range of products and attractive offers.
Delivery is timely and reliable.
Improved cart addition experience in the latest update.
App allows monthly grocery shopping efficiently.

Cons

App is very slow and unresponsive, with long load and search times.
Inventory and app stock are not synchronized, leading to order cancellations.
Cart functionality is problematic: cart empties upon app closure and lacks cart history.
Poor customer service with unresponsive helpline and emails.
Limited language support and no loyalty program; some services unavailable in certain regions.

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User Reviews

Recent rating average: 2.00

All time rating average: 5.00

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64% (14)

Date	Author	Comment
2025-01-26	Ka*****	App and store inventory need to be synced. Knowing that stuff has run out after ordering is highly inconvenient.
App and store inventory need to be synced. Knowing that stuff has run out after ordering is highly inconvenient.
2024-10-25	Hi*****	worst app !! it doesn't have cart history if sudden we close the app the cart disappear , now add cart items from the start 😒 ridiculous
worst app !! it doesn't have cart history if sudden we close the app the cart disappear , now add cart items from the start 😒 ridiculous
2024-10-01	Hi*****	Editing options aren't working properly
Editing options aren't working properly
2024-09-20	Ni*****	This is one disgusting app , no response after days of placing the order , called them multiple times but no action, had to cancel the order . So disgusted.
This is one disgusting app , no response after days of placing the order , called them multiple times but no action, had to cancel the order . So disgusted.
2024-09-11	Sa*****	Just an installable version of their website. Both app and their website are not well optimized and so jittery, I felt like I'm using an unfinished product. Otherwise products and offers are attractive that's why I'm not leaving 1 ⭐
Just an installable version of their website. Both app and their website are not well optimized and so jittery, I felt like I'm using an unfinished product. Otherwise products and offers are attractive that's why I'm not leaving 1 ⭐
2024-09-07	Ah*****	app is very slow and alot of items are not listed, no good customer service, overall the app is not upto the mark as other app like Daraz etc. 10 out of 100.
app is very slow and alot of items are not listed, no good customer service, overall the app is not upto the mark as other app like Daraz etc. 10 out of 100.
2024-09-02	Ra*****	Much improved from previous versions, still app speed overall and search speed is slow.
Much improved from previous versions, still app speed overall and search speed is slow.
2024-08-30	Mu*****	Chase up online service isn't available in Bahawalpur. This app haven't a loyalty program. Urdu language isn't available in this app.
Chase up online service isn't available in Bahawalpur. This app haven't a loyalty program. Urdu language isn't available in this app.
2024-08-13	Fa*****	My app is not working after upadte , whenever I open it , my cellphone switch off automatically.
My app is not working after upadte , whenever I open it , my cellphone switch off automatically.
2024-06-13	Ha*****	Intehaee Fazol application. Even stock not sync with physical available stock. I placed 3 orders and all cancelled because the physical stock of the item is not available. Mail already initiated before this revoew on dated 11 June 2024 at 9:45 but didn't receive any response or acknowledgement. However, mail again topped up with order numbers.
Intehaee Fazol application. Even stock not sync with physical available stock. I placed 3 orders and all cancelled because the physical stock of the item is not available. Mail already initiated before this revoew on dated 11 June 2024 at 9:45 but didn't receive any response or acknowledgement. However, mail again topped up with order numbers.