Reviews of Grace Co Boutique

By: CommentSold Apps I

List of user reviews and ratings for Grace Co Boutique

Total ratings

4.71 (Rating count: 191)

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Review summary

Users consistently praise Grace Co Boutique's app for its ease of use, excellent customer service, engaging live shopping shows, and high-quality, inclusive product range. The detailed product descriptions and videos also enhance the user experience. However, some customers express frustration over limited in-stock items leading to waitlists, a refund policy restricted to store credits, and occasional delays in customer service response. Additionally, users would like the app to support live show streaming directly. Overall, the app is favored for its shopping convenience and community feel.

Pros

The app is easy to navigate and user-friendly, making shopping smooth and enjoyable.
Grace & Co provides excellent customer service that is fast, friendly, and helpful.
The boutique offers a wide variety of high-quality items in many sizes, catering to diverse customer needs.
Live shopping events hosted by Grace and her team are engaging, fun, and informative.
Descriptions, videos, and fit details enhance the shopping experience and help buyers make informed choices.

Cons

Some users experienced issues with product availability, noting many items on waitlists rather than in stock.
There is no option for refunds; only store credits are issued, which dissatisfied some customers.
Customer support is sometimes only reachable via email, causing delayed responses in case of issues.
The app currently lacks the ability to watch live events directly within it, which some users wish was available.

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User Reviews

Recent rating average: 4.20

All time rating average: 4.71

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2% (2)

Date	Author	Comment
2023-06-24	Ka*****	I ordered 2 in stock items, and I was billed for both items. They only sent one item. I have been emailing for 2 days to get the second item refunded. As it turns out....they do not give refunds, only store credits. I'm horribly disappointed in Grace. I will not ever order from your shady store again. There's no way except email to even get in touch...
I ordered 2 in stock items, and I was billed for both items. They only sent one item. I have been emailing for 2 days to get the second item refunded. As it turns out....they do not give refunds, only store credits. I'm horribly disappointed in Grace. I will not ever order from your shady store again. There's no way except email to even get in touch...
2023-03-12	Kr*****	I love Grace & Co so much! Participating in their lives is so much fun. Grace, and all the girls are fantastic at explaining fabrics, sizing and putting outfits together. Run, don't walk and download their app, and become one of the Grace & Co family... you won't regret it!!!
I love Grace & Co so much! Participating in their lives is so much fun. Grace, and all the girls are fantastic at explaining fabrics, sizing and putting outfits together. Run, don't walk and download their app, and become one of the Grace & Co family... you won't regret it!!!