Reviews of Break Time Stores

By: Rovertown

List of user reviews and ratings for Break Time Stores

Total ratings

4.37 (Rating count: 774)

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Review summary

Users appreciate the Break Time Stores app for its rewarding loyalty program, helpful features to track and redeem points, and positive customer service at stores. However, consistent login failures and app crashes frustrate many, along with recent removal of popular features without notification. The app's interface is criticized for being confusing, and customer support often fails to respond effectively. Despite these issues, users remain loyal to Break Time stores due to good prices, deals, and friendly staff.

Pros

Effective rewards system that motivates customers to choose Break Time gas stations.
App offers a convenient way to track rewards and redeem points for fuel discounts and other items.
Generally positive customer service experience at Break Time stores, with friendly and professional staff.
Users appreciate the design and functionality of the app before recent updates removed features or caused issues.
Break Time stores are favored for good prices, deals, and service, enhancing overall user satisfaction.

Cons

Frequent and repeated login issues, including inability to sign in or reset passwords within the app, though web login works.
App crashes or freezes during login or use, preventing access to rewards and points.
Removal of popular features (e.g., the pop-it game) without notification, causing loss of accumulated points and user frustration.
App interface and layout problems, such as difficulty finding member-only deals and incomplete links, degrade usability.
Customer support for app issues is unresponsive or ineffective in resolving problems.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.37

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5% (10)

Date	Author	Comment
2025-01-05	As*****	Used to be great. Can no longer sign in to claim rewards. Have tried to request an email to reset, but I never get an email. I reached out to support, but not response.
Used to be great. Can no longer sign in to claim rewards. Have tried to request an email to reset, but I never get an email. I reached out to support, but not response.
2024-10-08	Je*****	The best reward system out there. It actually makes me go out of my way and choose break time gas stations because of it. Well played
The best reward system out there. It actually makes me go out of my way and choose break time gas stations because of it. Well played