Reviews of Help On Demand

By: Bigwave Systems

List of user reviews and ratings for Help On Demand

Total ratings

3.60 (Rating count: 48)

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Review summary

Users find Help On Demand to be helpful and easy to use when it works, but many experience significant issues including frequent login problems, app crashes, and delayed or inappropriate referral notifications. The app often fails to stay logged in and sometimes delivers referrals outside users' service areas or scheduled times, undermining its usefulness.

Pros

Great app when it works
Easy to use and helpful
Functions well for some users

Cons

Frequent login issues requiring multiple attempts or repeated password entry
App crashes and fails to stay logged in
Referral notifications are delayed or missing, sometimes outside scheduled hours and service areas
App often keeps spinning or loading without completing login or loading content

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User Reviews

Recent rating average: 2.30

All time rating average: 3.60

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33% (9)

Date	Author	Comment
2024-10-10	Je*****	Not so good
Not so good
2024-10-02	Er*****	Haven't gotten a referral in seven months, is this app still in use by CMS?
Haven't gotten a referral in seven months, is this app still in use by CMS?