Reviews of BM Soft Token

By: Banque Misr App

List of user reviews and ratings for BM Soft Token

Total ratings

3.14 (Rating count: 4,852)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The BM Soft Token app is heavily criticized for reliability and activation problems that block transfers. Users report activation code failures, disabled Activate buttons, and persistent errors, often requiring bank visits or resets. Transfers frequently fail, and support is seen as inconsistent, with international users blocked or hard to reach. A minority of reviews offer positive notes on security or occasional praise, but overall usability, reliability, and accessibility are major concerns. Some users still see it as a necessary tool for OTP, but the drawbacks dominate the feedback.

Pros

Perceived security/safety of the soft token (security-focused feedback)
Occasional positive sentiment from some users (examples like 'Wonderful', 'The best in the market' and high star ratings)
Some users view the app as fulfilling its intended OTP/soft-token purpose despite issues

Cons

Activation/activation flow problems (activation code copy-paste failures, 'Activate' button disabled, last-step activation errors)
Frequent not-working / transfer-blocking issues (unable to transfer, 'sorry something went wrong' errors, need to visit bank to reset)
Poor and inconsistent customer support, with limited international accessibility (calls from outside Egypt often blocked, conflicting responses)
Compatibility/update issues (reports of incompatibility with Samsung A12 and certain app versions)
UX friction such as multiple apps per account and intrusive ads

Upgrade to see all 125 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 3.14

Upgrade to see all 125 reviews

75% (94)

Date	Author	Comment
2026-08-07	Am*****	it's not working anymore....
it's not working anymore....
2026-08-02	Ge*****	برنامج مقرف و غبي stupid application
برنامج مقرف و غبي stupid application
2026-07-14	O *****	The most complected and the worst app
The most complected and the worst app
2026-07-10	Ra*****	التطبيق كان شغال كويس وبعدين عملت تحديث ومن بعدها مش راضي يشتغل وعملت كل الشكاوى والايميلات و برضو مفيش حل
التطبيق كان شغال كويس وبعدين عملت تحديث ومن بعدها مش راضي يشتغل وعملت كل الشكاوى والايميلات و برضو مفيش حل
2026-07-09	Ta*****	برنامج غبي لا انصح بالاعتماد عليه كل شويه الكود خطا فعل من جديد وكلم الكول سنتر تاني ده اسمه ايه الهبل ده يعني بنك مصر امان لكن شبكه بنوك مصر وانستاباي مش امان قسما بالله صغرتم في نظري اكتر واكتر واكتر ومستمرين اداره عليا ضعيفه
برنامج غبي لا انصح بالاعتماد عليه كل شويه الكود خطا فعل من جديد وكلم الكول سنتر تاني ده اسمه ايه الهبل ده يعني بنك مصر امان لكن شبكه بنوك مصر وانستاباي مش امان قسما بالله صغرتم في نظري اكتر واكتر واكتر ومستمرين اداره عليا ضعيفه
2026-06-30	Os*****	اخر خطوة لتفعيل التوكين بقت الاتصال ب البنك ضروري، وانا خارج مصر ومفيش فرع للبنك, افعلها ازاي؟؟!!
اخر خطوة لتفعيل التوكين بقت الاتصال ب البنك ضروري، وانا خارج مصر ومفيش فرع للبنك, افعلها ازاي؟؟!!
2026-06-29	Sa*****	ok
ok
2026-06-27	As*****	Good application. Thank you.
Good application. Thank you.
2026-06-24	Ma*****	I've never seen such an awful user flow. What is this unreasonable activation sequence?!!! I kept going back and forth between the apps. And the main app keeps logging me out! And it doesnt register I already activated the token app, and when it finally clicks, the tokens aren't working 😂 It says incorrect code! Never in my life have I seen such unprofessionalism in bank apps!! This is insane! بتهرجوا والله!!!
I've never seen such an awful user flow. What is this unreasonable activation sequence?!!! I kept going back and forth between the apps. And the main app keeps logging me out! And it doesnt register I already activated the token app, and when it finally clicks, the tokens aren't working 😂 It says incorrect code! Never in my life have I seen such unprofessionalism in bank apps!! This is insane! بتهرجوا والله!!!
2026-06-21	Ma*****	ابلكيشن زي الزفت ومش شغال
ابلكيشن زي الزفت ومش شغال