Reviews of AIRTALK ROAM

By: SHINETOWN TELECOM App

List of user reviews and ratings for AIRTALK ROAM

Total ratings

3.50 (Rating count: 135)

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Review summary

Users appreciate the app's clear call quality, worldwide roaming benefits, and easy top-up process, along with helpful customer support. However, many face serious issues including app instability and crashes, inability to sign in or activate accounts, poor customer service responsiveness, privacy concerns over microphone and camera access, and usability problems like unclear language settings and low call volume.

Pros

The app and services provide clear calls with good call quality.
The SIM card offers worldwide roaming and good rates with no roaming charges worry.
Topping up and purchasing data through the app is simple and easy.
The support department is helpful when assistance is needed.
The app allows ease of use after initial setup.

Cons

The app is unstable, frequently crashes, and often cannot be opened or used properly after installation.
Users experience difficulty signing in or activating the SIM, including issues with account suspension and no customer service response.
There are privacy concerns due to the app requesting access to microphone and camera, perceived as spying.
Problems with language settings and lack of clear instructions for switching languages cause user confusion.
Call volume is sometimes too low even when the device volume is high.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.50

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70% (14)

Date	Author	Comment
2024-09-25	LQ*****	Why does the app need to record my audio? I understand it needs to access my microphone but record my phone conversations???
Why does the app need to record my audio? I understand it needs to access my microphone but record my phone conversations???
2024-07-15	Ru*****	Not working
Not working
2024-04-16	Jo*****	Not working
Not working
2023-04-26	Da*****	Where is the language setting? How can I switch to another language (Eng/Chi) instead of using the device language as default? The response below is not helpful, so I switch to 1 star.
Where is the language setting? How can I switch to another language (Eng/Chi) instead of using the device language as default? The response below is not helpful, so I switch to 1 star.
2023-01-31	sh*****	eSIM worldwide(Roaming]Data call(network]1000+ LocalArea(adsl]route-!-uhfCable online(provider]access •∆°APaccesspoints(APN]wifi!-ssid
eSIM worldwide(Roaming]Data call(network]1000+ LocalArea(adsl]route-!-uhfCable online(provider]access •∆°APaccesspoints(APN]wifi!-ssid
2023-01-17	Ki*****	I don't know how to figure out to download your data that I bought three days in Singapore, looked like I can't used it at all.
I don't know how to figure out to download your data that I bought three days in Singapore, looked like I can't used it at all.
2022-12-06	Mi*****	Great
Great
2022-10-27	Si*****	Doesn't let me sign in and its nothing but a headache
Doesn't let me sign in and its nothing but a headache
2022-09-30	Mi*****	Why does it say enter 20 digit sims number or scan sims card an ots only 19 number that is setting everyone up for failure
Why does it say enter 20 digit sims number or scan sims card an ots only 19 number that is setting everyone up for failure
2021-05-21	Ch*****	The airtalk app and services were indeed good.
The airtalk app and services were indeed good.