Reviews of Acıbadem

By: Acıbadem Sağlık Grubu App

List of user reviews and ratings for Acıbadem

Total ratings

4.43 (Rating count: 13,453)

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Review summary

The app is valued for convenient online booking and access to a professional staff, with telemedicine as a strong plus. However, repeated issues with sign-up, login/password reset, app stability, inability to modify bookings, and data loss after updates dominate negative feedback. Users seek a more reliable, fully editable booking flow, smoother authentication, and consistent data preservation. Overall, it shows potential but is hampered by core usability and reliability problems.

Pros

Easy and fast online appointment booking
Professional and helpful staff, including translator support
Telemedicine capability for remote consultations (including international users)
Overall quick and efficient service when the app and system work

Cons

Sign-up/registration problems (captcha issues, birth date field problems, passport/ID field limitations)
Password reset and login reliability issues (missing reset emails, delays, login failures)
App stability and reliability problems (frequent errors, crashes, not working)
In-app appointment management limitations (cannot edit/cancel bookings; CRM/messages not acknowledged)
Data persistence issues after updates (health records or previous appointments disappear or fail to load)

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User Reviews

Recent rating average: 2.70

All time rating average: 4.43

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49% (17)

Date	Author	Comment
2026-03-01	Ke*****	Uygulamayi yükleyip üye olmaya çalıştığımda ana ait olmayan bir telefon numarası ve mail bilgisi çıkıyor ne üye olabildim ne de randevu alabildim
Uygulamayi yükleyip üye olmaya çalıştığımda ana ait olmayan bir telefon numarası ve mail bilgisi çıkıyor ne üye olabildim ne de randevu alabildim
2026-03-01	Ta*****	Pratik. Hızlı.
Pratik. Hızlı.
2025-02-05	mw*****	Very good medical centre with professional and helpful staff. Our translator Bora made sure we had all the help we needed. Quick service with no delays.
Very good medical centre with professional and helpful staff. Our translator Bora made sure we had all the help we needed. Quick service with no delays.
2024-08-09	Ph*****	It's a very good medical center. I believe that the most talented medical professionals get to work there. 1 drawback is the lack of any kind of parking, and IF you do find something it's always far. Far for someone like me in a wheelchair.
It's a very good medical center. I believe that the most talented medical professionals get to work there. 1 drawback is the lack of any kind of parking, and IF you do find something it's always far. Far for someone like me in a wheelchair.
2023-11-13	A *****	Perfect
Perfect
2023-10-16	Go*****	Şifre sıfırlama linki gelmiyor.
Şifre sıfırlama linki gelmiyor.
2023-10-09	me*****	The app lets you book an appointment, but doesnot allow you to amend it or cancel it. There is a form in the app where you can contact them, but their customer service team is not aware that the messafe sent from the app, so they keep calling you Poor app, poor implementation of CRM.
The app lets you book an appointment, but doesnot allow you to amend it or cancel it. There is a form in the app where you can contact them, but their customer service team is not aware that the messafe sent from the app, so they keep calling you Poor app, poor implementation of CRM.
2023-09-12	pc*****	Bir şifre unutmada mail gönderim işlemi 6 hafta sürer mi? SÜRER!!! (Hala gelmedi, 6 haftadır gelecek diye bekliyoruz) Şifre unutan için telefon no veya mail seçeneği sunmak sanırım sadece benim ve benim gibi Acıbademzedelerin aklına gelen çok nadir bir fikir...
Bir şifre unutmada mail gönderim işlemi 6 hafta sürer mi? SÜRER!!! (Hala gelmedi, 6 haftadır gelecek diye bekliyoruz) Şifre unutan için telefon no veya mail seçeneği sunmak sanırım sadece benim ve benim gibi Acıbademzedelerin aklına gelen çok nadir bir fikir...
2023-07-05	Ka*****	Şifre olarak karekter kullanmaya izin vermiyor, Özel karekter kullanılmayan şifreler çok kolay bir şekilde cozulebiliyor Acil bir şekilde düzenleme yapılması lazım
Şifre olarak karekter kullanmaya izin vermiyor, Özel karekter kullanılmayan şifreler çok kolay bir şekilde cozulebiliyor Acil bir şekilde düzenleme yapılması lazım
2023-06-16	Em*****	Uygulama sürekli hata veriyor
Uygulama sürekli hata veriyor