Reviews of Acıbadem

By: Acıbadem Sağlık Grubu

List of user reviews and ratings for Acıbadem

Total ratings

4.42 (Rating count: 13,294)

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Review summary

The app is valued for convenient online booking and access to a professional staff, with telemedicine as a strong plus. However, repeated issues with sign-up, login/password reset, app stability, inability to modify bookings, and data loss after updates dominate negative feedback. Users seek a more reliable, fully editable booking flow, smoother authentication, and consistent data preservation. Overall, it shows potential but is hampered by core usability and reliability problems.

Pros

Easy and fast online appointment booking
Professional and helpful staff, including translator support
Telemedicine capability for remote consultations (including international users)
Overall quick and efficient service when the app and system work

Cons

Sign-up/registration problems (captcha issues, birth date field problems, passport/ID field limitations)
Password reset and login reliability issues (missing reset emails, delays, login failures)
App stability and reliability problems (frequent errors, crashes, not working)
In-app appointment management limitations (cannot edit/cancel bookings; CRM/messages not acknowledged)
Data persistence issues after updates (health records or previous appointments disappear or fail to load)

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User Reviews

Recent rating average: 2.70

All time rating average: 4.42

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131% (17)

Date	Author	Comment
2026-03-01	Ke*****	Uygulamayi yükleyip üye olmaya çalıştığımda ana ait olmayan bir telefon numarası ve mail bilgisi çıkıyor ne üye olabildim ne de randevu alabildim
Uygulamayi yükleyip üye olmaya çalıştığımda ana ait olmayan bir telefon numarası ve mail bilgisi çıkıyor ne üye olabildim ne de randevu alabildim
2026-03-01	Ta*****	Pratik. Hızlı.
Pratik. Hızlı.
2025-02-05	mw*****	Very good medical centre with professional and helpful staff. Our translator Bora made sure we had all the help we needed. Quick service with no delays.
Very good medical centre with professional and helpful staff. Our translator Bora made sure we had all the help we needed. Quick service with no delays.