WUNDERFiX

Whether it’s assembly, repairs, condition checks, or tips for proper ergonomics: WUNDERFiX supports you with everything related to your bike. Our mechanics help you easily via video call with any issue.

WUNDERFiX guides you through every step of the journey until your bike is safe and ready to ride. With a simple check-in questionnaire, seamless appointment booking, and individual video calls with trained bicycle mechanics, WUNDERFiX provides all the tools you need to get bikes and e-bikes back on the road efficiently.

-> Bike experts supporting you step by step: Through the WUNDERFiX app, trained bicycle mechanics connect directly with you as a rider. Book an individual service call and get support. Whether it’s condition checks, repairing broken parts, or assembling your bike after it has been delivered in a box: we support you step by step and explain everything clearly.

-> Effortless communication: The chat function allows you to communicate directly with our mechanics. Get answers to questions about the process, share updates, and receive expert guidance for anything related to your bike.

-> Workshop coordination: If your issue cannot be fully resolved remotely, WUNDERFiX will arrange an appointment for you at a suitable bicycle workshop. You don’t have to worry about spare parts either – we take care of that.

-> Report your issue: The Bike Check-In in the WUNDERFiX app helps capture all important information about your bike. Through a questionnaire, you share all necessary details so we can ensure a fast and smooth process and take as much work off your hands as possible.

-> Comprehensive case management: All steps are documented and can be tracked at any time in the app. WUNDERFiX coordinates all necessary actions for you and enables additional appointments if needed. Our work is only done when your bike is running again.
WUNDERFiX makes bicycle service simpler, more efficient, and more accessible – from the initial diagnosis to the final solution. Whether it’s a warranty issue, maintenance, or proper bike assembly: with us, you’ll be back on the road in no time.

Important for using the WUNDERFiX app
The company (bicycle manufacturer or retailer) from which you purchased your bike or e-bike must have a customer relationship with WUNDERFiX and must have invited you directly (e.g. via customer support email) to the WUNDERFiX app using a registration code.