Total ratings
4.40 (Rating count: 3,357)
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Review summary
Pros
- Syncs with the desktop app in real-time for calls and texting which is convenient for multi-device use.
- Provides ability to consolidate multiple business lines into one app, which can save users money and reduce the need to carry multiple phones.
- Offers features like HD calling and Do Not Disturb mode that are useful for business communication.
- Some users appreciate its ease of use and functionality when working properly.
Cons
- The app is riddled with bugs causing features like microphone usage, call answering, and Bluetooth connections to break intermittently.
- Poor support experience, with users citing long response times and unresolved issues after extensive communication.
- Significant issues with call handling, such as calls not going through, calls continuing to ring post-answer, and call logs being inconsistent across devices.
- Users report that recent updates have introduced significant new problems, exacerbating existing issues.
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User Reviews
Recent rating average: 3.80
All time rating average: 4.40
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-06-22 | can't handle multiple calls at once completely freezes and locks up won't connect a single. constantly have issues with it connecting the call even if it's just one coming in | ||
| can't handle multiple calls at once completely freezes and locks up won't connect a single. constantly have issues with it connecting the call even if it's just one coming in | |||
| 2026-06-18 | Awesome. Allows me to use my personal mobile for work. | ||
| Awesome. Allows me to use my personal mobile for work. | |||
| 2026-06-12 | good | ||
| good | |||
| 2026-06-11 | Wonderful! Even works on an airplane who knew! | ||
| Wonderful! Even works on an airplane who knew! | |||
| 2026-06-09 | works well | ||
| works well | |||
| 2026-06-09 | Dialpad has been very easy to use and has worked really well for my small business, whether the PC desktop application or the Android mobile app. The texting, call routing and auto attendant options provide a professional cloud-based communications platform that has helped me increase efficiency and focus on growing my business. | ||
| Dialpad has been very easy to use and has worked really well for my small business, whether the PC desktop application or the Android mobile app. The texting, call routing and auto attendant options provide a professional cloud-based communications platform that has helped me increase efficiency and focus on growing my business. | |||
| 2026-06-05 | It's a good app for computer and phone use, easier to understand for everything call, text, groups meeting and much more.I recommended it. | ||
| It's a good app for computer and phone use, easier to understand for everything call, text, groups meeting and much more.I recommended it. | |||
| 2026-05-26 | I have utilized DialPad as my go to business phone system for the last nine years. But, it is so much more than just a phone system. It handles all of my communication needs. I love DialPad! | ||
| I have utilized DialPad as my go to business phone system for the last nine years. But, it is so much more than just a phone system. It handles all of my communication needs. I love DialPad! | |||
| 2026-05-21 | Yall need to do better with this app TMOBILE It's pretty terrible. Too much going on,no streamline directly to calling a person or reaching out to an extension. For a corporate app it's cluttered. a major flaw is that corporate calls are showing up as notifications instead of an incoming call(8x8🫠3CX?) imagine you getting an on call call and it just shows up as a incoming text message....bruh..... digression: support is horrific and their system hardly works with desk phones. Dont invest | ||
| Yall need to do better with this app TMOBILE It's pretty terrible. Too much going on,no streamline directly to calling a person or reaching out to an extension. For a corporate app it's cluttered. a major flaw is that corporate calls are showing up as notifications instead of an incoming call(8x8🫠3CX?) imagine you getting an on call call and it just shows up as a incoming text message....bruh..... digression: support is horrific and their system hardly works with desk phones. Dont invest | |||
| 2026-05-10 | This company Dialpad was nothing other that a real nightmare. Worst customers service, worse phone service, they will charge you for text messages, tech support is only AI. Total 100% garbage. they will not refund anything of it didn't work for you. Beaware💩💩💩💩 | ||
| This company Dialpad was nothing other that a real nightmare. Worst customers service, worse phone service, they will charge you for text messages, tech support is only AI. Total 100% garbage. they will not refund anything of it didn't work for you. Beaware💩💩💩💩 | |||
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