Reviews of Leatherback

By: Leatherback App

List of user reviews and ratings for Leatherback

Total ratings

3.19 (Rating count: 406)

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Review summary

Leatherback reviews are largely negative. Recurrent issues include login problems, funds being held and withdrawals delayed, and slow customer support. Nigerian users especially struggle with verification options (NIN/National ID lacking) and must rely on passports/drivers licenses. Additional complaints cover deposit notifications and transaction history instability, plus GBP/pounds transfer problems. A minority cite fast funding, good rates, or using it as their main app, but these positives are overwhelmed by persistent systemic issues.

Pros

Fast in receiving funds
Smooth and perfect transactions
Good rates
Used by some users as their main fintech app

Cons

Login/authentication failures after login attempts
Funds held or withdrawal delays (24+ hours)
Poor or slow customer support
Verification limitations for Nigerian users (NIN/National ID not supported; passports/drivers license only)
Inconsistent deposit notifications and unstable transaction history (missing alerts, history removed)

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User Reviews

Recent rating average: 1.60

All time rating average: 3.19

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66% (59)

Date	Author	Comment
2026-08-01	Fa*****	this app is the worst app I have ever use in my life I would advise you guys not to even bother to use it because they only got your information without the account useful useless app
this app is the worst app I have ever use in my life I would advise you guys not to even bother to use it because they only got your information without the account useful useless app
2026-07-31	Pr*****	The bad reviews discouraged me at first but to be honest I haven't had any issue with this app. thier Customer service is swift and very good to solve any issue. the only little downside is that receiving payments takes a little longer that's just it but everything else is okay
The bad reviews discouraged me at first but to be honest I haven't had any issue with this app. thier Customer service is swift and very good to solve any issue. the only little downside is that receiving payments takes a little longer that's just it but everything else is okay
2026-07-31	de*****	where is my money !!!, you said 6 weeks its 4months, you even deleted my account
where is my money !!!, you said 6 weeks its 4months, you even deleted my account
2026-07-23	If*****	I wasn't able to register because they only collect international passports and driver's licences from Nigerians.this is sad and not encouraging.
I wasn't able to register because they only collect international passports and driver's licences from Nigerians.this is sad and not encouraging.
2026-07-20	Ib*****	unable to upload document for verification...poor app.. always crashing
unable to upload document for verification...poor app.. always crashing
2026-07-14	Fr*****	how can I be viewing money on my dashboard and I can't withdraw it.been writing for over 5 days and no positive response why are you holding people's money pls I need my money
how can I be viewing money on my dashboard and I can't withdraw it.been writing for over 5 days and no positive response why are you holding people's money pls I need my money
2026-06-09	Lu*****	each time I try to sign in, the app will keep saying that network is not connected but everything else that requires network works fine with my network at that same time.. it's frustrating to register for a fintech like leatherback and never be able to sign in.
each time I try to sign in, the app will keep saying that network is not connected but everything else that requires network works fine with my network at that same time.. it's frustrating to register for a fintech like leatherback and never be able to sign in.
2026-05-29	Ug*****	such a great app but if you guys can extend means of verification by adding NIN not drivers license or passport alone I will rate 5 star
such a great app but if you guys can extend means of verification by adding NIN not drivers license or passport alone I will rate 5 star
2026-05-25	Da*****	leatherback is a disaster, you sometimes make an FX and it doesn't deposit into your account in days. always have a backup before you use them. this is happening the 3rd time.
leatherback is a disaster, you sometimes make an FX and it doesn't deposit into your account in days. always have a backup before you use them. this is happening the 3rd time.
2026-05-18	Mu*****	This is worse fintech App/Platform I have ever come across, like I don't understand. If you're not ready to offer full and stable functional service then close the company down, what's the point? Go and ask Grey, Raenest and Co for some advice on how to run a fintech platform please.
This is worse fintech App/Platform I have ever come across, like I don't understand. If you're not ready to offer full and stable functional service then close the company down, what's the point? Go and ask Grey, Raenest and Co for some advice on how to run a fintech platform please.