Date	Author	Comment
2024-02-09	Sa*****	Multiple issues with the app. Controls don't work (subscription button in Profile, green banner with arrow implying ot is a button, telling me my free trial will end soon), and video lags by several minutes before I am able to see it. The app is worthless other than as a passive camera viewer if I cannot view video being streamed live and so interact with whoever is at the door. C'mon Gate, it's been years and your competitors already do this!
Multiple issues with the app. Controls don't work (subscription button in Profile, green banner with arrow implying ot is a button, telling me my free trial will end soon), and video lags by several minutes before I am able to see it. The app is worthless other than as a passive camera viewer if I cannot view video being streamed live and so interact with whoever is at the door. C'mon Gate, it's been years and your competitors already do this!
2022-11-30	Jo*****	My lock goes down to often and then it takes forever to get help with the lock. My lock is installed on my store for paying customers to have after hours access every time this lock goes down its a week or more because tech support only responds by email once a day. For such an expensive lock we should have more access to tech support. I'm about to ditch this damn lock to the scrap pile.
My lock goes down to often and then it takes forever to get help with the lock. My lock is installed on my store for paying customers to have after hours access every time this lock goes down its a week or more because tech support only responds by email once a day. For such an expensive lock we should have more access to tech support. I'm about to ditch this damn lock to the scrap pile.
2022-08-29	Al*****	Initial support was good. After the device was replaced once due to not connecting to WiFi access 2 feet away. Replacement started the same behavior roughly 6 month after and now I'm getting no response for support. Like the idea, like the options, not happy with long term durability.
Initial support was good. After the device was replaced once due to not connecting to WiFi access 2 feet away. Replacement started the same behavior roughly 6 month after and now I'm getting no response for support. Like the idea, like the options, not happy with long term durability.
2021-02-15	Sk*****	Features don't work as intended. Knock and motion notification features do jot work at all. The video recording when there is motion is delayed. Had an open ticket with gate lab that was closed because the assumption the system /app update should resolve the issue, knock feature to allow you to open door through the app, but it did not. Great concept and I would recommend it for family use for keyless entry but not sure about guest for temp vacation rental (but I am not in that business.)
Features don't work as intended. Knock and motion notification features do jot work at all. The video recording when there is motion is delayed. Had an open ticket with gate lab that was closed because the assumption the system /app update should resolve the issue, knock feature to allow you to open door through the app, but it did not. Great concept and I would recommend it for family use for keyless entry but not sure about guest for temp vacation rental (but I am not in that business.)
2021-02-12	Re*****	I've been using Gate for almost 2 years now for my vacation rental and it's the only keyless entry I've ever had. Overall I love it when it's working which is most of the time. The best features are notifications as people come and go and video so I can see if they have all their suitcases with them so we can get housekeeping in early. Love that guests can only enter during their booking. Buy a 2nd battery. It can run out in less than a week. Sometimes wifi takes forever to update new codes
I've been using Gate for almost 2 years now for my vacation rental and it's the only keyless entry I've ever had. Overall I love it when it's working which is most of the time. The best features are notifications as people come and go and video so I can see if they have all their suitcases with them so we can get housekeeping in early. Love that guests can only enter during their booking. Buy a 2nd battery. It can run out in less than a week. Sometimes wifi takes forever to update new codes
2020-11-05	Ri*****	Works well for my personal keyless entry, but I have a storm door that blocks the camera's view of the left half of my front porch. It would have been more functional if the camera was at 9 o'clock instead of 12 o'clock. If the camera was positional, left, right, top or bottom, that would make it better.
Works well for my personal keyless entry, but I have a storm door that blocks the camera's view of the left half of my front porch. It would have been more functional if the camera was at 9 o'clock instead of 12 o'clock. If the camera was positional, left, right, top or bottom, that would make it better.
2020-06-01	St*****	The first lock worked ok so I installed a second lock on a different door. They notify the phone with long delays. The video fee won't load. One will say it is not locked when it is locked. Very poor software and support is independent and untalented. I don't recommend this product.
The first lock worked ok so I installed a second lock on a different door. They notify the phone with long delays. The video fee won't load. One will say it is not locked when it is locked. Very poor software and support is independent and untalented. I don't recommend this product.
2020-06-01	Te*****	I have used two other options for different security. Wish you would get actual security cameras. This product is awesome. We have had a couple hiccups- not unusual for technology. The worst was a weird battery issue. Customer service was amazing and fixed it right away.
I have used two other options for different security. Wish you would get actual security cameras. This product is awesome. We have had a couple hiccups- not unusual for technology. The worst was a weird battery issue. Customer service was amazing and fixed it right away.
2020-05-30	Mi*****	I'm on my 2nd lock now. The first lock had battery issues and connecting to WIFI. If you turn on motion even to low sensitivity it will drain the battery in 2 days compared to the 3 months it is suppose to last. I bought this device for convenience of letting guests in for a rental property. HUGE inconvenience to drive 30mins to give guests access... which is what I DIDN'T WANT! The 2nd lock was working well but camera video freezes & Wifi error is now occurring.
I'm on my 2nd lock now. The first lock had battery issues and connecting to WIFI. If you turn on motion even to low sensitivity it will drain the battery in 2 days compared to the 3 months it is suppose to last. I bought this device for convenience of letting guests in for a rental property. HUGE inconvenience to drive 30mins to give guests access... which is what I DIDN'T WANT! The 2nd lock was working well but camera video freezes & Wifi error is now occurring.
2020-05-22	Ch*****	Wish this worked better quite frankly. My video freezes up on playbacks and I have never had the live feed work right. The person on the other side of the door never can hear me. I tried getting support to help me out with that but they supposedly sent a software update and closed the ticket.. what a headache. This was months ago and I just now thought about writing this.
Wish this worked better quite frankly. My video freezes up on playbacks and I have never had the live feed work right. The person on the other side of the door never can hear me. I tried getting support to help me out with that but they supposedly sent a software update and closed the ticket.. what a headache. This was months ago and I just now thought about writing this.

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