Reviews of Prepaid TWINT & other banks

By: TWINT AG App

List of user reviews and ratings for Prepaid TWINT & other banks

Total ratings

3.88 (Rating count: 25,130)

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Review summary

Users appreciate the app's convenience for transferring money and its increased acceptance at Swiss stores. However, common issues include poor customer support, frequent app crashes, slow verification and top-up processes, and restrictions for non-Swiss users. Features such as NFC payments and multi-device use are lacking, contributing to frustration among users.

Pros

Convenient for peer-to-peer money transfers within Switzerland.
Widely accepted at many shops in Switzerland for payments.
Improved over the years, with some stability noted after updates.

Cons

Poor or non-existent customer support, especially lacking email or online contact options.
App crashes frequently, particularly when accessing statements or certain input fields.
Limited to Swiss bank accounts and phone numbers, restricting use for tourists or international users.
Slow or problematic verification and top-up processes, causing delays in fund availability.
Lacks features like NFC payment despite compatible hardware and multi-device support is absent.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.88

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59% (48)

Date	Author	Comment
2026-08-27	Da*****	Doesn't work with a foreign number. considering how widespread Twint is in Switzerland, this is rather annoying.
Doesn't work with a foreign number. considering how widespread Twint is in Switzerland, this is rather annoying.
2026-08-05	Ma*****	Cannot sign up with non CH number
Cannot sign up with non CH number
2026-08-01	Mo*****	The constant vibration on almost every button press is extremely annoying. I have disabled all system vibration and haptic feedback on my phone, yet this app still vibrates for nearly every interaction. There is no option in the app to turn it off. Please add a setting to disable haptic feedback. It would greatly improve the user experience.
The constant vibration on almost every button press is extremely annoying. I have disabled all system vibration and haptic feedback on my phone, yet this app still vibrates for nearly every interaction. There is no option in the app to turn it off. Please add a setting to disable haptic feedback. It would greatly improve the user experience.
2026-07-24	Lu*****	I am very frustrated with how this app handles credit releases. Unlike bank-specific TWINT apps, the Prepaid version forces you to manually type your IBAN every single time you want to withdraw your balance. There is no feature to save your banking details or automatically route incoming funds to your registered bank account.This artificial friction seems designed purely to keep liquidity inside the app rather than offering a convenient user experience. Please add an IBAN memory feature.
I am very frustrated with how this app handles credit releases. Unlike bank-specific TWINT apps, the Prepaid version forces you to manually type your IBAN every single time you want to withdraw your balance. There is no feature to save your banking details or automatically route incoming funds to your registered bank account.This artificial friction seems designed purely to keep liquidity inside the app rather than offering a convenient user experience. Please add an IBAN memory feature.
2026-07-17	Fe*****	Submitted a valid permit B, identification failed without explanation & didn't inform me neither by notification nor by email. Only found out when I reopened the app days later thinking the process was taking a while.
Submitted a valid permit B, identification failed without explanation & didn't inform me neither by notification nor by email. Only found out when I reopened the app days later thinking the process was taking a while.
2026-07-17	Ne*****	Please Make it compatible with graphene os
Please Make it compatible with graphene os
2026-07-17	Gu*****	locking out people with rooted phones, thanks.
locking out people with rooted phones, thanks.
2026-07-09	Ma*****	Malgré le fait que j'ai enregistré mon numéro de compte IBAN il très peu confortable et très lent de transferer de l'argent depuis et vers ce compte. Actions qui sont complètement automatique avec d'autres applis.
Malgré le fait que j'ai enregistré mon numéro de compte IBAN il très peu confortable et très lent de transferer de l'argent depuis et vers ce compte. Actions qui sont complètement automatique avec d'autres applis.
2026-07-03	Al*****	Works!
Works!
2026-06-18	Mi*****	probleme mit identifizieren
probleme mit identifizieren