Reviews of PostFinance App

By: PostFinance AG

List of user reviews and ratings for PostFinance App

Total ratings

3.41 (Rating count: 41,789)

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Review summary

The app is widely praised for ease of use and breadth of features, with reviewers noting improvements over time. However, recurring issues include GrapheneOS compatibility, slow performance, instability after updates (e.g., missing cards, duplicates), flaky approval/2FA flows, and usability concerns like navigation and finding items like e-bill. Users also report disappointing support experiences. Addressing OS compatibility, performance, authentication reliability, and support responsiveness would substantially raise overall satisfaction.

Pros

Easy to use and intuitive
Comprehensive feature set / covers all necessary banking functionality
Regular updates that improve quality
Generally reliable when functioning
Overall positive sentiment (strong praise like "wow best app" and similar)

Cons

GrapheneOS compatibility issues / not usable on secure OS
Slow performance / long load times
Usability/navigation problems (menus confusing, hard to find features like e-bill)
Update-induced instability and bugs (cards missing, duplicate transactions, loading issues)
Unreliable 2FA / approval flow and lack of standard authentication methods (TOTP/HOTP) plus support challenges

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User Reviews

Recent rating average: 2.80

All time rating average: 3.41

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55% (50)

Date	Author	Comment
2026-06-05	A.*****	Push authentication via their app regularly fails with error codes like 10014 or 14000 not sure leaving you stuck. Also, no way to be logged in through phone and PC, it is either one or the other
Push authentication via their app regularly fails with error codes like 10014 or 14000 not sure leaving you stuck. Also, no way to be logged in through phone and PC, it is either one or the other
2026-06-01	Ma*****	You have recently introduced a bug, where if I select a time range in Analysis I only get the tags of the current month, not those of the period I've selected
You have recently introduced a bug, where if I select a time range in Analysis I only get the tags of the current month, not those of the period I've selected
2026-05-31	Va*****	Hello. What's the new invoice for CHF 60?!?! It's online banking, but no any online communication from your bank. I moved to another address, so if you have a question let's ask in the app or by email. I have received no any requests from you, event this invoice I found suddenly opened the app. I am closing the account
Hello. What's the new invoice for CHF 60?!?! It's online banking, but no any online communication from your bank. I moved to another address, so if you have a question let's ask in the app or by email. I have received no any requests from you, event this invoice I found suddenly opened the app. I am closing the account