Reviews of BCV Mobile

By: Banque Cantonale Vaudoise App

List of user reviews and ratings for BCV Mobile

Total ratings

4.75 (Rating count: 8,631)

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Review summary

The BCV Mobile app provides useful banking functions and a helpful support team, but many users report frequent crashes, login issues, and confusing navigation. The self-service features are unreliable, often necessitating in-person visits. Notifications and transparency during outages are lacking, frustrating users. Some appreciate the bill payment via QR code and seamless PC coordination. Overall, the app needs improvements in stability, user interface design, and user communication to meet customer expectations.

Pros

Works reliably for basic functions when operational.
Easy to pay bills using QR code scanner.
Intuitive user interface appreciated by some users.
Well coordinated with PC login features.
Support team is responsive and helpful when contacted.

Cons

Frequent app crashes and loading issues, especially after updates.
Login problems including infinite loops and forced re-registration.
Poor self-service features with errors leading to mandatory in-person visits.
Confusing and non-intuitive UI/navigation; resembles a webpage rather than a mobile app.
Lack of transparency during outages or maintenance; no in-app status notifications.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.75

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45% (10)

Date	Author	Comment
2024-12-12	sa*****	Last update: new transfer goes "oops! An error... please try again later". I spoke too soon! :( Since previous update app stopped crashing! Yoopee! It still starts slower then before the beginning of problems and sometimes gets stuck starting a new bank transfer... but it's getting better. I wish the transfer history details were visible, not just amount, date and title. I've seen this option in EVERY other bank: ubs, santander, getin, hsbc, citybank. One day maybe, one day...
Last update: new transfer goes "oops! An error... please try again later". I spoke too soon! :( Since previous update app stopped crashing! Yoopee! It still starts slower then before the beginning of problems and sometimes gets stuck starting a new bank transfer... but it's getting better. I wish the transfer history details were visible, not just amount, date and title. I've seen this option in EVERY other bank: ubs, santander, getin, hsbc, citybank. One day maybe, one day...
2024-11-25	Mo*****	Works every time without any problems
Works every time without any problems
2024-10-08	Lu*****	Can't use the app, always black screen.
Can't use the app, always black screen.
2024-09-09	Ze*****	I can't access ebill, keeps crashing every single time i try to open. Samsung S24
I can't access ebill, keeps crashing every single time i try to open. Samsung S24
2024-09-03	Va*****	App is sometimes changing UI and that is not so logical. Otherwise overall it is ok. Easy to use. Notofication settings comfusing. It definetly need redesign. I was happy about self servise, however it is not works, and get an error, and it need to go to the one of the BCV and pay money for repair what the self service is doing, and there is no place to ask anybody what was and how it is happened. I strongly recommend not use self service.
App is sometimes changing UI and that is not so logical. Otherwise overall it is ok. Easy to use. Notofication settings comfusing. It definetly need redesign. I was happy about self servise, however it is not works, and get an error, and it need to go to the one of the BCV and pay money for repair what the self service is doing, and there is no place to ask anybody what was and how it is happened. I strongly recommend not use self service.
2024-08-20	Jo*****	new update layout not practical. the head information and pictos take too much place in the screen
new update layout not practical. the head information and pictos take too much place in the screen
2024-06-25	Al*****	It's hard to understand where to find things. All items looks like web page and not like mobile app. It's the only reason I need to use another bank with easy to use mobile banking app. But if you are bcv customer - the app allows you to perform required actions after some struggles.
It's hard to understand where to find things. All items looks like web page and not like mobile app. It's the only reason I need to use another bank with easy to use mobile banking app. But if you are bcv customer - the app allows you to perform required actions after some struggles.
2024-05-07	Ra*****	Edit: Didn't know about screenshot. Thanks for the support. support is actually a big plus in the app. Good app in general very intuitive UI. Too many maintenances blocking the use of the whole app or functions within the app, for long period of time. It would be nice to either allow for screenshots or allow to download transfert/payment invoice.
Edit: Didn't know about screenshot. Thanks for the support. support is actually a big plus in the app. Good app in general very intuitive UI. Too many maintenances blocking the use of the whole app or functions within the app, for long period of time. It would be nice to either allow for screenshots or allow to download transfert/payment invoice.
2023-11-07	*****	This app used to be very Swiss and efficient. Since they updated it and changed it, not so much. Too many crashes.
This app used to be very Swiss and efficient. Since they updated it and changed it, not so much. Too many crashes.
2023-07-31	Fa*****	it's very easy to pay the bills with the qr code. It's easy to see your balance and the amount of money spent for each month. the only bug are the attachments of the email, they can't be opened or downloaded. Also, the return button bring you very back from some tabs. Often you have to click again and again to go back to a specific tab if you used the back button.
it's very easy to pay the bills with the qr code. It's easy to see your balance and the amount of money spent for each month. the only bug are the attachments of the email, they can't be opened or downloaded. Also, the return button bring you very back from some tabs. Often you have to click again and again to go back to a specific tab if you used the back button.