Reviews of Naperville Public Library

By: Naperville Public Library

List of user reviews and ratings for Naperville Public Library

Total ratings

3.44 (Rating count: 56)

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Review summary

Users appreciate the app's core library management features like searching, holds, renewals, and self-checkout, alongside positive views about library staff and materials. However, multiple users report the app fails to install or function on Android 12 and Fire tablets, suffers from an outdated user interface, limited features compared to the website, and stability issues including frequent shutdowns.

Pros

Enables searching the catalog and placing holds.
Allows account management such as checking current activity and renewing items.
Includes a self-checkout feature for scanning barcodes from the phone.
Staff and physical library materials like books and DVDs receive positive remarks.

Cons

App does not work or install properly on Android 12 and Fire tablets.
App has an outdated look and lacks modern design and features.
Limited functionality compared to the website, lacking full catalog searching and comprehensive features.
App crashes or shuts down unexpectedly and may request permissions repeatedly.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.44

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44% (11)

Date	Author	Comment
2024-07-24	Ma*****	Cannot install new version on Fire tablet
Cannot install new version on Fire tablet
2023-09-24	At*****	Just great so far
Just great so far