Doctr: Care Navigators Android

Reviews of Doctr: Care Navigators

By: Doctr
List of user reviews and ratings for Doctr: Care Navigators

Total ratings

4.11 (Rating count: 2,213)
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Review summary

Pros
  • Very helpful app for booking appointments quickly.
  • Excellent customer service and support.
  • Successfully helped users find appointments without extensive phone calls.
Cons
  • Difficulty in canceling subscriptions and lack of transparency.
  • Inconsistent service quality with many users unable to secure appointments.
  • High charges for services not rendered or inadequate assistance.
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User Reviews

Recent rating average: 1.90
All time rating average: 4.11
Upgrade to see all 21 reviews
5 star
19% (4)
4 star
10% (2)
3 star
10% (2)
2 star
5% (1)
1 star
57% (12)
DateAuthorRatingComment
2024-09-14
So*****
Very good, on time and without delay.
Very good, on time and without delay.
2024-04-18
Je*****
Utter waste of time and money. Allthe walk in clinics in my city have either shut entirely or are by apps only. This service said they can make appointments and provide referrals for me. My first request was for a walk in appt and my care provider sends me a list of locations and phone numbers to call to make am appt myself. With the added insult that if I needed help I could reach out again. I didn't ask to spend $20 for a chat bot to walk me through a phone call. Worthless
Utter waste of time and money. Allthe walk in clinics in my city have either shut entirely or are by apps only. This service said they can make appointments and provide referrals for me. My first request was for a walk in appt and my care provider sends me a list of locations and phone numbers to call to make am appt myself. With the added insult that if I needed help I could reach out again. I didn't ask to spend $20 for a chat bot to walk me through a phone call. Worthless
2023-08-18
Li*****
I used this service last year and it was great. Tried again today for an appointment for my daughter. Im 8.5h, they attempted 5 calls. That's less than 1 per hour, and the results were no appointment found. I paid 15$ for services i didn't recieve.
I used this service last year and it was great. Tried again today for an appointment for my daughter. Im 8.5h, they attempted 5 calls. That's less than 1 per hour, and the results were no appointment found. I paid 15$ for services i didn't recieve.
2023-07-10
Ma*****
Terrible.. I never got an appointment,waited for 2weeks.. Hard to cancel my subscription, I can't just cancel it has to be after contacting a care coordinator or supervisor...
Terrible.. I never got an appointment,waited for 2weeks.. Hard to cancel my subscription, I can't just cancel it has to be after contacting a care coordinator or supervisor...
2023-07-06
Au*****
Overly complicated app. In order to cancel a subscription they have a "supervisor" contact you. Just let me cancel my subscription myself like every other app. Gives the app a skammy vibe. Application compliquée pour rien. L'annulation d'un abonnement doit passer par un spécialiste. Ça donne l'impression de magouillage.
Overly complicated app. In order to cancel a subscription they have a "supervisor" contact you. Just let me cancel my subscription myself like every other app. Gives the app a skammy vibe. Application compliquée pour rien. L'annulation d'un abonnement doit passer par un spécialiste. Ça donne l'impression de magouillage.
2022-11-22
Ev*****
Useless. Re: Doctr - My point exactly, practically nothing is available without purchasing a premium. App cannot be used or even evaliated. Hence my original point
Useless. Re: Doctr - My point exactly, practically nothing is available without purchasing a premium. App cannot be used or even evaliated. Hence my original point
2022-06-22
Sa*****
I subscribed to this app in hope of getting an urgent appointment for my child. The coordinator tried to book once in the past 5h that I am subscribed to the service. Just to give you a perspective, I called 30 different clinics in about an hour (online and phone). I found the coordinator to be extremely slow. I want a refund on my activation fee and my subscription fee. Totally misleading. AfterI got my appointment booked, I checked back on the coordinator. It only made 1 call in total.
I subscribed to this app in hope of getting an urgent appointment for my child. The coordinator tried to book once in the past 5h that I am subscribed to the service. Just to give you a perspective, I called 30 different clinics in about an hour (online and phone). I found the coordinator to be extremely slow. I want a refund on my activation fee and my subscription fee. Totally misleading. AfterI got my appointment booked, I checked back on the coordinator. It only made 1 call in total.
2022-03-18
Ol*****
I paid for Doctr to find me an appointment in a walk-in clinic. But I had time to get myself an appointment and then find a second better appointment, all through the messy (but free) government platform, while Doctr didn't find anything within over 30 hours. Not worth my money (at least it was just $5).
I paid for Doctr to find me an appointment in a walk-in clinic. But I had time to get myself an appointment and then find a second better appointment, all through the messy (but free) government platform, while Doctr didn't find anything within over 30 hours. Not worth my money (at least it was just $5).
2022-03-12
M *****
Perfect app! I recommend it to everyone. Chatting with the service team heleped me get exactly what I was looking for! The Customer service are always available to answer any questions or concerns you may have. Thank you Doctr and please keep doing your incredible job!
Perfect app! I recommend it to everyone. Chatting with the service team heleped me get exactly what I was looking for! The Customer service are always available to answer any questions or concerns you may have. Thank you Doctr and please keep doing your incredible job!
2021-11-11
Th*****
Not useful, no way of cancelling subscription on app or website. Never got a confirmation email of payment but has been charged each month.
Not useful, no way of cancelling subscription on app or website. Never got a confirmation email of payment but has been charged each month.
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