Reviews of Burger King Indonesia

By: PT Sari Burger Indonesia

List of user reviews and ratings for Burger King Indonesia

Total ratings

4.52 (Rating count: 68,901)

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Review summary

Users appreciate the app's user-friendly design, updates on promotions, and good food value. However, recurring problems with login credentials and password reset, buggy app behavior, delivery and order fulfillment delays, and limited customization options significantly impact customer experience. Additionally, poor customer service and lack of direct communication channels exacerbate user dissatisfaction, often leading to negative reviews despite liking the products.

Pros

Nice user interface and convenience of the app.
App helps keep users updated on new promotions, discounts, and menu items.
Rewards program offers points redeemable for rewards (though reportedly discontinued).
App sometimes includes hidden menus and promos not found on other platforms.
Food taste and price are generally well-received.

Cons

Login and password reset system is confusing and problematic, especially with phone number-based registration but lack of password or email recovery options.
App crashes and bugs occur, particularly with cart calculations and coupon usage.
Ordering and delivery service issues, including delays, driver cancellations, and lack of support or communication.
Limited order customization options, such as very short note fields and availability of menu items.
Poor customer service and lack of direct contact options cause user frustration.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.52

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214% (15)

Date	Author	Comment
2024-10-10	Ky*****	I can't login, there's no such thing as password and email back then and you just use mobile number. Now I can't login because I don't have any password, and I can't reset password because there's no email linked to my account. To make it worst, I can't use my phone number to make another account, so I'm stuck unless I have another number
I can't login, there's no such thing as password and email back then and you just use mobile number. Now I can't login because I don't have any password, and I can't reset password because there's no email linked to my account. To make it worst, I can't use my phone number to make another account, so I'm stuck unless I have another number
2024-10-05	ma*****	The new menu Spicy chicken is good taste, but it's very small, when I buy it I always want to breast chicken is big, and I always get it, but today I'm not get it 😔, but it's okay, maybe tomorrow. But all of them is good 👍, recommend for breakfast, lunch or dinner with good price 👍.
The new menu Spicy chicken is good taste, but it's very small, when I buy it I always want to breast chicken is big, and I always get it, but today I'm not get it 😔, but it's okay, maybe tomorrow. But all of them is good 👍, recommend for breakfast, lunch or dinner with good price 👍.