Portal de Atendimento - Lumen

With the Lumen Citizen Portal, you can access your city's public services simply, quickly, and transparently directly from your cell phone.

What you can do:
• Submit requests for public services without leaving home
• Track the progress of your requests in real time
• Consult the complete catalog of services offered by the city
• Communicate with the departments responsible for your service
• Receive updates on the status of your requests

Transparency at every stage
Each request receives a unique protocol number. Track who is responsible for your request and see the complete processing history.

Easy to use
Create your account in minutes with your CPF (Brazilian tax ID) and email. Log in securely and access all your city's services in one place.

The Lumen platform is used by city halls throughout Brazil to modernize citizen services and digitize municipal administrative processes.