Forbos Omnichannel

Forbos Omnichannel is the customer service app from the Forbos platform, developed for support teams that manage conversations via WhatsApp and other digital channels.

With the app, your agents have quick access to assigned conversations and the queue, being able to respond to customers, view message history, and track the status of each service request—all in real time.

Key features:

• Unified inbox with "My Conversations" and "Queue" tabs
• Quick replies and real-time message exchange
• Contact profile with complete history
• Dashboard with service metrics
• Management of tickets linked to conversations
• Push notifications for new messages
• Support for multiple operators in the same tenant

The app is exclusive to operators registered on the Forbos Omnichannel platform. To subscribe or learn more, visit forbos.com.br.