Hydra Extension - ACD Solution Based on WebRTC
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Extension summary
your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks.
Extension safety
Risk impact
Hydra Extension requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
Hydra Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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