Reviews of Sprinkle - Order Cake Online

By: Sprinkle Cake

List of user reviews and ratings for Sprinkle - Order Cake Online

Total ratings

2.50 (Rating count: 1,746)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users frequently praise the app for its delicious, beautifully designed cakes, timely delivery, and easy-to-use ordering platform. The variety of cake options and good customer service also received positive feedback. However, several users report issues with delayed or failed deliveries, incorrect orders, and poor communication from support teams. There are also complaints about unexpected extra delivery charges and slow refund processes. Overall, while the app provides quality products and convenient service, reliability and customer service responsiveness need improvement.

Pros

Delicious and tasty cakes with unique and beautiful designs
Timely and sometimes early delivery
User-friendly app with secure, reliable, and easy ordering process
Good customer service and responsive support
Wide variety of cake options including customized cakes

Cons

Occasional late or failed deliveries causing inconvenience especially for special occasions
Incorrect cake orders or items delivered
Poor communication and unresponsiveness from customer service in some cases
Issues with order cancellation and refund delays
Extra charges added for delivery to certain areas without prior notice

Upgrade to see all 44 reviews

User Reviews

Recent rating average: 4.60

All time rating average: 2.50

Upgrade to see all 44 reviews

14% (6)

Date	Author	Comment
2025-01-27	Mo*****	This is my first order. It was a good experience. The cake was delicious and liked by him. There was some problem in the time slot, I requested them to deliver early and they did it. They delivered the cake in advance. Thank you.
This is my first order. It was a good experience. The cake was delicious and liked by him. There was some problem in the time slot, I requested them to deliver early and they did it. They delivered the cake in advance. Thank you.
2025-01-27	Ka*****	Very nice app . fast delivery and cake was very tasty 😋
Very nice app . fast delivery and cake was very tasty 😋
2025-01-22	ba*****	My first order from them and the experience was fantastic, Rose Merry made sure everything was taken care of with constant touch. i suggest everyone to encourage such dedicated people.
My first order from them and the experience was fantastic, Rose Merry made sure everything was taken care of with constant touch. i suggest everyone to encourage such dedicated people.
2025-01-09	Sh*****	Again and again Tq I am so happy 😊 I ordered first time through this app but I don't know about off application too much but now i telling it's really very very very good app to make a special day and wish anyone anywhere ❤️❤️❤️
Again and again Tq I am so happy 😊 I ordered first time through this app but I don't know about off application too much but now i telling it's really very very very good app to make a special day and wish anyone anywhere ❤️❤️❤️
2025-01-09	Ha*****	I wanted to say a big, 'Thank you' as the cake was amazing! Enjoyed by everybody. Absolutely fabulous – we can't thank you enough – the cake was amazing and tasted absolutely delicious! Everyone was so impressed by your work....thank you once again !!
I wanted to say a big, 'Thank you' as the cake was amazing! Enjoyed by everybody. Absolutely fabulous – we can't thank you enough – the cake was amazing and tasted absolutely delicious! Everyone was so impressed by your work....thank you once again !!
2024-12-15	Gu*****	I ordered black forest cake it was really really delicious my friend loved the surprise and delivery experience was also good employees are also really kind and helpful overall loved the experience will order again very very soon ❤️
I ordered black forest cake it was really really delicious my friend loved the surprise and delivery experience was also good employees are also really kind and helpful overall loved the experience will order again very very soon ❤️
2024-12-04	Sa*****	Nice app. Thnk you so much my order delivery on time. Cake is very tasty and delicious.
Nice app. Thnk you so much my order delivery on time. Cake is very tasty and delicious.
2024-12-04	Ra*****	We ordered for our daughter's birthday, and had the best experience. The vanilla cake was simply decorated, but it was absolutely beautiful, with a very moist sponge and great buttercream. I loved it! Will definitely order from here again.
We ordered for our daughter's birthday, and had the best experience. The vanilla cake was simply decorated, but it was absolutely beautiful, with a very moist sponge and great buttercream. I loved it! Will definitely order from here again.
2024-12-03	Su*****	The delivery time was between 3.00-7.00 evening. As the person for whom the cake was ordered had a flight at 9.00. The order was not even processed till delivery time. When contacted them at 8.00 they was like completely unaware of the order and keep on saying it's on the way and stop responding to calls and watsapp. Horrible.
The delivery time was between 3.00-7.00 evening. As the person for whom the cake was ordered had a flight at 9.00. The order was not even processed till delivery time. When contacted them at 8.00 they was like completely unaware of the order and keep on saying it's on the way and stop responding to calls and watsapp. Horrible.
2024-12-03	Aa*****	I am really a fan of your amazing and delicious cake. Thanks for your cake making skills, I really liked it.❤️❤️
I am really a fan of your amazing and delicious cake. Thanks for your cake making skills, I really liked it.❤️❤️