AwkZap

AwkZap Business automates your service by creating simple and efficient navigation to speed up your customers' interactions. In addition to 24-hour service through automatic navigation, it is also possible to serve your customers via real-time chat, carry out surveys and much more!

A complete platform for your service
+ communication channels
Receive and send messages through the main means of communication in an organized way. Manage your services by department and with multiple attendants at the same time!
A difference for you!

Our platform was developed with practicality and speed in use in mind.
- Easy Setup
In just a few minutes you can build your bot and connect all your communication channels;
- Dynamic Reports
All information exchanged in your bots is available in reports, which can be exported in different formats.
- High Productivity
In just one panel, you can provide extremely quick support to all your contacts across your communication channels.
- Security
We have a high level of security, as we know that your messages are extremely important to you;

Management of Attendants and Departments
+ control and organization
Control the departments your agents will work in.
Organize departments and attendants by communication channels.
Define opening hours.
Find out which agents are online.

Dynamic and Intelligent Flow
Various possibilities to make your bot more efficient
- FIELDS FOR SEGMENTATION
Define what information your customer should provide you upon first contact;
- SEARCH BY KEYWORDS
Configure keywords to make navigation more dynamic and intelligent;
- SERVICES
Define service options, being able to choose one or more departments;
QUESTIONS AND INFORMATION
Choose navigation options and make information available to your contacts;
POLLS
Create a survey to find out what your contacts think about a certain topic;
INTEGRATIONS
You can create menus that connect to your systems through REST integration.

All the indicators you need
in just one place!
+ information
+ indicators
+ decisions
Our dashboard was designed to provide extremely important information so you can know whether your bots are being efficient.
Make faster and more assertive decisions!

Integrate with your system!
Return to bots for invoices, scheduling and more!
Our integration can be done through a menu in your bot. There, you can configure which point in your system should be called when the contact selects the menu. This way, you can control what type of information will be returned. Among them: texts, menus, images and PDFs.
Yes! You will be able, for example, to return duplicate bills, confirm appointments and much more! Your system just needs to meet AwkZap's communication standards;