Reviews of Silver Service: Chauffeur Taxi

By: 13cabs

List of user reviews and ratings for Silver Service: Chauffeur Taxi

Total ratings

5.00 (Rating count: 656)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the Silver Service app unreliable due to frequent booking cancellations without notifications and poor customer support. The promised premium taxi service is often not delivered, with standard or low-quality vehicles arriving. The app suffers from glitches, crashes, and ineffective fare estimates with occasional double charging. While the app has a nice design and convenient account integration with 13cabs, these benefits are overshadowed by booking unreliability and disappointing service quality.

Pros

App has a slick and visually appealing design.
Easily allows profile setup and booking once user overcomes initial issues.
Uses a unified account with 13cabs app, allowing some convenience across platforms.

Cons

Unreliable taxi bookings with frequent cancellations and lack of notifications.
The app is glitchy, crashes often, and sometimes signs users out unexpectedly.
Poor or no response from customer service and difficulty communicating with dispatch.
Drivers often do not provide the promised premium service; taxis are regular and sometimes in poor condition.
High and unreliable fares with discrepancies between estimates and charges, including double charging.

Upgrade to see all 4 reviews

User Reviews

Recent rating average: 1.00

All time rating average: 5.00

Upgrade to see all 4 reviews

450% (18)

Date	Author	Comment
2024-12-29	Gu*****	The rate for a silver service taxi is about $70 per 20 minutes. That's $210 an hour. That's almost surgical consultation money for a quick trip down the road. App is not much better than their rate.
The rate for a silver service taxi is about $70 per 20 minutes. That's $210 an hour. That's almost surgical consultation money for a quick trip down the road. App is not much better than their rate.
2024-10-05	Da*****	Used over 20% of battery in the background for each of the last three days. High gps usage when not being used.
Used over 20% of battery in the background for each of the last three days. High gps usage when not being used.