Hogs Breath

FAQ

How do I earn points?

When you scan your card, all food and merchandise items you pay for will earn you points. Drinks do not always earn points, but keep an eye out for special promotions that offer bonus points for drink purchases.



How do I redeem my points?

When you reach a certain balance of points for your Prime Perks account you can then use your points to get a discount on your next bill. The balance you need to reach depends on your membership level:

• Blue = 150 points

• Silver = 300 points

• Platinum = 300 points



Will I get a physical membership card?

There will be no need for a physical card anymore so we will not be producing them. Everything you need, including your digital membership card, is in the Prime Perks app.



Why did the program change?

Sadly, not all of our restaurants were able to survive the battering the pandemic forced upon us. We had to ensure our family-owned restaurants survive the tough trading conditions. We’ve worked hard to make sure that the Prime Perks program delivers exciting new benefits to you our beloved members while being sustainable for our restaurants.



Why do I no longer get a birthday voucher? (Blue, Silver, Platinum members)

We have added a special benefit to our new points program – you can now earn points on the whole table’s worth of food and merchandise items, not just for your meal! If you pay for it, you earn it – this can add up quickly and you may enjoy more free meals than the once-a-year birthday voucher from our previous programs.

I’m a member of the previous Hog’s Breath Cafe loyalty programs and I don’t know (or can no longer access) what email address was registered with my account. What can I do?



Contact the Support Office with a brief description and we will help resolve the issue – please have your card number ready! Reach us via:

Email: loyaltysupport@hbcmanagement.com.au

Phone: 1800 HOGSTER (1800 464 783)



I don’t have a smartphone – can I still be a member of Prime Perks?

Yes of course! While it is much simpler to register your account with the app, we can register your account for you by contacting our Support Office with the details below. When you dine with us you will need to print your card number and barcode to enjoy your benefits. These will be supplied to you via email from us.

Email: loyaltysupport@hbcmanagement.com.au

Phone: 1800 HOGSTER (1800 464 783)



I’m a Gold Card member – has anything changed for me?

Gold member benefits work the same way they always did. All you need to do is register your details when you download the app and your Gold Card will appear in the app – you no longer need the physical card (although we understand why you would want to keep it – they are rare and no longer being made!)



I’m a Gold member and I like the look of the points program… Can I swap over?

Yes of course! As a points member you may be better off, plus you will gain access to exclusive offers not available at the Gold member level. Email us at loyaltysupport@hbcmanagement.com.au to let us know you would like to transfer over, or speak with us at 1800 HOGSTER (1800 464 783). Please have your card number ready!



What happens if I don’t use my Prime Perks points card for a long time?

Your points do not have an expiration date, and all you have to do is dine with us once a year to keep your membership alive. If you are a Silver or Platinum member and you have not used your membership for over a year, your membership will revert to a lower membership level for the following year. If you do not use your Blue membership for over a year we will sadly have to part ways – your account will be closed and any points you collected will be lost.



I still have a question! Who can I talk to?