OnCRM

OnCRM is an enterprise customer management application on the phone, supporting many types of business models: B2B, B2C, B2B2C. OnCRM helps businesses easily centrally manage customer information, track interaction history between employees and customers, save time and costs, and increase service quality and revenue growth. for Business.

Outstanding features of OnCRM's customer management application:


CENTRAL MANAGEMENT OF PERSONAL/BUSINESS CUSTOMERS DATA

Business support feature categorizes the set of customers to take care of (Lead / Contact / Business). Thereby, businesses grasp the needs of each customer to easily interact, helping to increase the conversion rate of potential customers into customers of the business. The application allows users to query data quickly, saving time and cost of customer management.

MANAGEMENT SALES PIPELINE

OnCRM allows businesses to create multiple customer care cycles to suit each industry. Businesses can track the customer care process in detail, through which businesses can evaluate the quality of customer care of each employee. SMALL CUSTOM SCORE
OnCRM allows businesses to manually set up more information fields to match the data collection needs of customers.

SET UP MISSION/MATERIAL
The application allows users to create tasks / appointments with customers, with the management role being able to assign tasks to employees. From the tasks/appointments created, OnCRM sorts and displays that task/appointment by time of day.

CHECK-IN/ CHECK-OUT

With the integration of Google API, the system allows users to set the location for the appointment, perform check-in / check-out at that location. Through check-in and check-out times, the system gives an overview of customer contact time and total number of completed appointments for each employee.

Integrating PBX ONCALLER

Thanks to the integration with the OnCaller switchboard, businesses can make calls right on the application. Users can review call history and listen to recording files with customers.

NOTIFICATION

The push notification system reminds users when new data arises, has changed data, when the task/appointment is up to the time to be performed/completed to help optimize customer care.