Reviews of Arçelik Akıllı Kumanda

By: Arcelik A.Ş.

List of user reviews and ratings for Arçelik Akıllı Kumanda

Total ratings

3.70 (Rating count: 11,273)

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Review summary

Users appreciate the app's usability, simplicity, and helpful customer support that addressed early problems. It effectively replaces a physical remote and has a sleek interface. However, many report unstable connections that frequently drop, especially when not on Wi-Fi, and compatibility issues with some TV models. Manual IP connection attempts and customer service responses are sometimes inadequate, causing user frustration. Overall, it's functional when network conditions are ideal and expectations are managed properly.

Pros

App is quite useful and reduces the need for a physical remote control.
Interface is sleek and simple to use.
Customer service responded well to initial problems and improvements were made.
Application works well when used as intended and expectations are understood.
Some users find it highly functional and effective.

Cons

Connection to the TV is unstable; often disconnects and requires restarting devices.
Doesn't support certain TV models (e.g., Diamond pro A55L 8900 5A).
Connection issues especially when trying to use mobile data instead of Wi-Fi.
Manual IP entry for connection does not work reliably.
Customer support could improve in providing alternative solutions and assistance.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.70

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60% (6)

Date	Author	Comment
2024-09-19	Al*****	Trying too many times to make a connection to my TV
Trying too many times to make a connection to my TV
2024-01-24	Vo*****	Ara ara kopuyor stabil değil.
Ara ara kopuyor stabil değil.