Reviews of Amazon Assistant for Firefox

By: Amazon.com Add-on

List of user reviews and ratings for Amazon Assistant for Firefox

Total ratings

3.24 (Rating count: 844)

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Review summary

Users consistently report the add‑on used to be popular and useful, but many now find it disabled or nonfunctional, with installation failures on multiple Firefox versions and devices and apparent lack of updates/support from Amazon.

Pros

Worked well for many users in the past — multiple reviews say it was "great when it works" or they "used it a lot."
Provided a positive user experience before recent problems (several reviewers call it a good experience).
Was widely used/popular (one review cites ~250,000 users and others imply broad use).

Cons

No longer functions for many users — reports of the add‑on being disabled, deactivated, or discontinued.
Cannot be installed or fails to start on current Firefox versions and on some devices (Windows and Android reported).
Not maintained/updated or unsupported by Amazon — silent failures, downtime, and lack of updates are repeatedly mentioned.
Unreliable availability — extended outages or being "down for weeks" while supposed improvements occur.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.24

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35% (59)

Date	Author	Comment
2025-08-25	Fi*****

2025-04-06	退出*****

2025-02-10	远离*****

2025-01-24	Un*****

2024-07-29	Br*****	Either this doesn't exist any more and has been replaced by a null extension or it silently quits every time I try to install it with no message. COMPLETELY USELESS WASTE OF TIME.
Either this doesn't exist any more and has been replaced by a null extension or it silently quits every time I try to install it with no message. COMPLETELY USELESS WASTE OF TIME.
2024-01-17	Fi*****	Non mis à jour, ne peut même plus s'ajouter à Firefox. Quitte à ne plus développer une extension, il faudrait peut-être la retirer du store.
Non mis à jour, ne peut même plus s'ajouter à Firefox. Quitte à ne plus développer une extension, il faudrait peut-être la retirer du store.
2023-11-17	Fi*****	I might be thick but I've added Amazon Assistant and I can't find the icon. Frustrating.
I might be thick but I've added Amazon Assistant and I can't find the icon. Frustrating.
2023-10-21	Ja*****	Ne fonctionne plus
Ne fonctionne plus
2023-10-04	BE*****	Lässt sich unter Firefox 118.0.1 (WIN 10 prof.) nicht installieren
Lässt sich unter Firefox 118.0.1 (WIN 10 prof.) nicht installieren
2023-09-10	Fi*****	Impossible to install it on FF 115.0.1...
Impossible to install it on FF 115.0.1...