HP Support Assistant for ChromeOS
HP Support Assistant allows the customer to maintain their device health, find troubleshooting options, and contact support.
Total ratings
2.88
(Rating count:
17)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great to have a tool where I can run the diags and get warranty and support information all in one place.
Cons
- Extension does not work properly or at all.
- No apparent icon or easy access for users after installation.
- Requirements to have HP Support Assistant app installed before the extension can be useful.
Most mentioned
- Extension does not seem to install correctly or is not found after installation.
- Users report issues with HP support, including rude customer service and unresolved problems.
- Lack of clear instructions on the purpose and functionality of the extension.
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User reviews
Recent rating average:
3.10
All time rating average:
2.88
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-10-28 |  | | en | I was trying to put my printer back on my laptop called HP for help. the lady that I spoke with was very nasty and rude and she hung up on me her named is Eva |
| 2024-09-08 |  | | en | cool |
| 2024-09-04 |  | | en | It works, after installing this app close all windows and open HP Support app again. |
| 2024-07-19 |  | | ||
| 2024-06-07 |  | | en | I spent considerable amount of time working with an advisor who was helpful unfortunately the call was terminated the problem has not been resolved and i need help |
| 2024-05-18 |  | | en | after installing extension, still https://hpcs-appschr.hpcloud.hp.com shows not installed and directs to chrome store, please help. |
| 2024-04-05 |  | | ||
| 2024-03-29 |  | | en | can't access. |
| 2024-03-12 |  | | en | Oh you think it'schhi e[ owe events |
| 2024-02-26 |  | | en | Hi all, in the instructions it says AFTER you install the extension, then paste this link in your Chrome browser: https://hpcs-appschr.hpcloud.hp.com/ I picked the 'Guest' method for access and the diagnostics for CPU; Memory; Connectivity (WiFi); ran OK for me. In a separate section for storage, it showed the Hard drive: 128 GB eMMC okay, but gave me this message 'Please run storage check to view storage status.' I did not find this 'storage check' button to run. |
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