Vyumi

Vyumi is a modern customer engagement platform designed to help businesses connect with customers through real-time 1:1 audio and video communication.

With Vyumi, customers can initiate calls directly from an eCommerce platform, allowing agents and support teams to instantly respond using the Vyumi mobile app. This creates a faster, more personalized, and interactive customer experience that helps businesses build stronger relationships and improve customer satisfaction.

The app is built for businesses that want to offer seamless customer engagement beyond traditional chat and email support. Whether customers need assistance with products, order-related queries, shopping guidance, or personalized support, Vyumi enables direct human interaction through audio and video communication.

Vyumi allows agents to stay connected and available from anywhere using a mobile-first experience designed for modern customer support and engagement workflows.

Key Features

Real-Time Customer-Initiated Calls

Customers can initiate:
• 1:1 Video Calls
• 1:1 Audio Calls

directly from the eCommerce platform, enabling businesses to engage with customers instantly in real time.

Mobile Agent Experience

Agents can receive and manage incoming customer calls directly through the Vyumi mobile app, helping teams stay responsive even while on the move.

Seamless Audio & Video Communication

Vyumi provides a smooth and reliable communication experience with:
• Instant incoming call notifications
• Easy call handling
• Real-time communication
• Optimized audio and video interactions

Personalized Customer Engagement

Enable more meaningful customer interactions through direct face-to-face communication and real-time assistance.

Slot & Availability Management

Manage customer interaction schedules and availability with slot selection and scheduling functionality.

Built for eCommerce & Customer Support

Vyumi is designed to support:
• Customer engagement teams
• Sales representatives
• Product consultation workflows
• Customer assistance operations
• Personalized shopping experiences

Improve Customer Experience

Vyumi helps businesses:
• Improve customer satisfaction
• Increase engagement and trust
• Respond to customers faster
• Deliver human-centered communication
• Enhance customer support experiences

Stay Connected Anywhere

The mobile-first experience allows agents to engage with customers from anywhere, making communication more flexible and efficient.

Whether assisting customers with product information, answering queries, or delivering personalized support, Vyumi enables businesses to provide real-time customer engagement through seamless audio and video communication.