Talkgenie AI

Talkgenie AI is a next-generation customer support platform where your AI doesn’t stay static, it evolves. Unlike traditional chatbots that rely on pre-fed documents and fixed responses, Talkgenie AI continuously learns from real conversations, feedback, and your team’s expertise to become smarter over time.

An AI that actually understands your business
Most support tools rely on keyword matching or vector search. Talkgenie AI goes further by using a powerful knowledge graph that maps relationships between your products, policies, customers, and workflows. This allows the AI to understand context, not just text, delivering more accurate, relevant, and business-aware responses.

Real-time AI + human collaboration
Talkgenie AI isn’t designed to replace humans instantly, it works alongside them. In a shared live session, your AI agent, customer, and human agents operate together. Your team can monitor conversations, step in instantly, or guide the AI silently in real time. This creates a seamless support experience while gradually reducing repetitive workload.

A continuous learning loop
Every correction, rating, and interaction improves your AI. Talkgenie AI runs an ongoing reinforcement learning pipeline that refines your model based on real usage. Over time, your AI becomes more accurate, more aligned with your tone, and better at resolving customer queries, with measurable improvements in resolution rates.

From answers to actions
Talkgenie AI doesn’t just respond, it acts.
Handle real support workflows like:

Troubleshooting issues
Checking order status
Processing refunds
Booking appointments
Creating tickets
Sending emails

All directly within the conversation, in real time.

Smarter conversation control
Built-in idle detection and spam handling ensure your AI knows when to pause, stop, or hand off to a human. No unnecessary replies — just meaningful interactions.

Plug and play setup
Get started instantly by embedding Talkgenie AI into your website with just a few lines of code. No complex setup required.

Always-on support infrastructure
Customer conversations never get lost. Whether users return after minutes or hours, Talkgenie AI preserves context and resumes seamlessly. Your support is always active even outside business hours