Active Team

Active Team is the all-in-one operations app for your store staff. Managers, cashiers, and delivery riders get everything they need to run the day — live orders, the kitchen board, deliveries, customer chats, and real-time alerts — in one fast, simple app.

Active Team is a business tool. Accounts are provisioned by your organization; there is no public sign-up.

KITCHEN (KDS)
- See every incoming order across channels on a live kitchen board
- Accept, mark ready, and bump tickets with one tap
- Per-outlet view so each kitchen sees only its own orders

DELIVERIES
- Live dispatch board: unassigned, to pickup, out for delivery, delivered
- Assign riders and follow every order to the doorstep
- Guided rider flow: navigate, confirm pickup, verify drop OTP, capture proof-of-delivery
- Proof-of-delivery photos saved against each order

ORDERS
- Every order in one place, filterable by status
- Open an order's timeline and coordinate with your team

CUSTOMER CHAT
- Reply to customer conversations from WhatsApp and other channels
- See customer context at a glance — tier, intent, loyalty points, lifetime value

DASHBOARD
- Today's revenue, orders, and members at a glance
- Switch between all outlets and a single outlet, with a per-outlet breakdown
- Built for single stores and multi-outlet brands

LOYALTY (SALES)
- Look up customers, redeem points, and issue rewards or goodwill credit
- Built-in caps, fraud checks, and OTP confirmation

ORDER ALERTS
- Receive order updates and operational alerts on your preferred channel — Active Team push, Telegram, WhatsApp, or SMS

Active Team is part of the Active Reach platform and requires an account from a business that uses Active Reach.