PCP Care Agent

PCP Care Agent is an operational application to assist agents in handling customer service quickly, neatly, and efficiently.

Through this application, agents can:
- View and manage ticket lists
- Access customer ticket conversation details
- Send and receive internal chats between agents
- Receive important notifications directly
- Monitor ticket status and handling progress
- View SLA alerts to ensure timely follow-up
- Access a concise dashboard for daily activities

PCP Care Agent is designed to support operational teams to be more responsive, coordinated, and efficient from mobile devices.

Key features:
- Secure login for agent accounts
- Ticket monitoring dashboard
- Ticket list with status filters
- Customer ticket chat
- Internal chat between agents
- Important activity notifications
- SLA monitoring and handling priorities
- Simple and easy-to-use interface

This application is specifically designed for PCP's internal operational needs.