Synology Image Assistant Extension

View HEIC photos and HEVC videos and more formats via Synology Image Assistant Extension and its desktop app.

Total ratings

1.41 (Rating count: 66)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • Requires additional software installation to function properly
    • Does not support certain operating systems, particularly Linux
    • User experience is significantly degraded compared to previous applications
    • The need for local decoding is seen as inconvenient
    • Privacy concerns due to broad permissions requested by the extension
    Most mentioned
    • Disappointment with the need for additional applications or installations
    • Frustration over the lack of NAS processing for image previews
    • Users expressing dissatisfaction with user experience after updates
    • Calls for Synology to allow users to revert to previous functionality
    • Concerns over the brand's future direction and customer loyalty
    See reviews for Synology Image Assistant Extension on Chrome Web Store
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    User reviews

    Recent rating average: 1.40
    All time rating average: 1.41
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    Rating filters

    5 star
    9% (6)     4 star
    0%     3 star
    2% (1)     2 star
    2% (1)     1 star
    88% (58)
    Date Author Rating Lang Comment
    2025-01-19
    Shisheng Zhang    		 zh 还要本地解码，就不能NAS解码吗？零颗星
    2025-01-13
    Jonathan Chew    		 en An absolute disappointment given that photo backup is the primary feature that many people use the NAS for, and this is what we paid for. All for marginal savings for Synology, the customers clearly aren't being prioritised.
    2025-01-12
    Артем Пасечник    		 ru Всё работает, просто после установки надо ещё одну прогу скачать
    2025-01-10
    D Miller    		 en Outrageous. And doesn't work even after installing along with the Chrome extension as per the release notes. Synology - you are ALIENATING your previously LOYAL CUSTOMERS and are DAMAGING YOUR BRAND!
    2025-01-09
    Christophe Marois    		 en Absolutely unacceptable
    2025-01-09
    菜虚琨    		 he~~~~tui~~~~~
    2025-01-07
    Onno Haazer    		 en GREED
    2025-01-03
    Kelcey Smith    		 en It's ridiculous that I even need to install this. This is not an acceptable solution, Synology.
    2025-01-03
    Karolis S.    		 en It is really a shame that you pay premium for synology devices and then learn that they are cheap on codecs... They make you download additional extensions on your device to view photos/videos. The biggest problem as that these kind of things are not disclosed clearly.
    2025-01-02
    Marco Röschmann    		 de Leider unbrauchbar, da ich mit Linux Mint arbeite. Warum wird das denn nicht mehr von der NAS supported? Bisher hatte ich keine Probleme mit der Performance. Wozu hab ich denn die NAS gekauft? Das ärgert richtig, wenn ich als Linux-Nutzer von einem bei mir bisher häufig verwendeten Tool abgeschnitten werde.
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