Serviceware Knowledge Integrator

Serviceware Knowledge Integrator

Serviceware Knowledge 5 client in a browser extension: Access knowledge while using other websites.

  • Serviceware Knowledge Integrator
  • Serviceware Knowledge Integrator
What is Serviceware Knowledge Integrator?
"Serviceware Knowledge Integrator" is a browser plugin integrating the Serviceware Knowledge database into nearly any web application. This tool performs targeted searches based on webpage content and displays relevant information from the database in the current context, enhancing service quality and efficiency. Additionally, the tool offers keyword search functionality and notifications. It requires the Serviceware Knowledge system and Google Chrome or Microsoft Edge browser to function.
Users: 10,000+
Rating: 5.00 (1)
Version: 4.20.0 (Last updated: 2024-07-03)
Creation date: 2020-06-25
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
  • alarms
  • contextMenus
  • tabs
  • scripting
  • storage
  • notifications
  • identity
  • unlimitedStorage
Host permissions:
  • *://*/*
Size: 1.53M
Stats date:

Other platforms

Not available on Firefox
Serviceware Knowledge Integrator
Serviceware Knowledge Integrator (v4.20.0)
0.00 (0) 3,783+
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Find relevant information even faster. By using the Serviceware Knowledge Integrator, you can now access the knowledge from your Serviceware Knowledge database directly when using other websites.

What is the Serviceware Knowledge Integrator?

The Serviceware Knowledge Integrator is a browser plugin that can be integrated into (almost) every web application. With the Integrator, it is possible to display knowledge from Serviceware Knowledge directly in a web application, so that application-specific integrations do not have to be developed anymore.

The Serviceware Knowledge Integrator can read specific areas of web applications and perform targeted searches based on this data. This enables knowledge from Serviceware Knowledge to be displayed exactly where it is needed without context changes. The required information is actively displayed in the respective browser tab without having to search for it.

How is the integrator applied?

  • With the Serviceware Knowledge Integrator, knowledge content from the linked Serviceware Knowledge system can be quickly searched and displayed. This is useful, for example, when a user wants to briefly look up a search word in Serviceware Knowledge from a website.

  • The function "Search with Serviceware Knowledge Integrator" offers the possibility to mark one or more words on a website and to search for this or these words in the Serviceware Knowledge system by right-clicking on the option "Search with Serviceware Knowledge Integrator" in the context menu.

  • The Serviceware Knowledge Integrator informs the user about new, unconfirmed messages in the Serviceware Knowledge System. The Serviceware Knowledge Integrator icon in the browser bar displays the number of unconfirmed Serviceware Knowledge messages for the user. The displayed number disappears as soon as all messages are confirmed or the user logs off in the Serviceware Knowledge Integrator.

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Risk impact

Serviceware Knowledge Integrator is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Serviceware Knowledge Integrator if you trust the publisher.

Risk likelihood

Serviceware Knowledge Integrator is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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