FreshBooks Time Tracker

Track time from Chrome so you never miss a billable minute.

Total ratings for FreshBooks Time Tracker

2.40 (Rating count: 45)

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Previous versions worked better
Quick click to open Freshbooks in a new tab
Add to retainer button

Cons

Struggles with loading
Frequent logouts
No search feature

Most mentioned

Loading struggles
Search feature missing
Frequent logouts

See reviews for FreshBooks Time Tracker on Chrome Web Store

Upgrade to see all 41 reviews

Recent reviews for FreshBooks Time Tracker

Recent rating average: 2.10

All time rating average: 2.40

Upgrade to see all 41 reviews

Rating filters

5 star

29% (12)

Date	Author	Lang	Comment
2023-11-17	Amanda Burma	en	Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.
2023-11-17	A Google user	en	Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.
2023-01-24	Ferran Contell		It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year.
2022-06-22	Michael Amico		The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012.
2022-05-19	Angelo Cushman		Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-in constantly, given I use secure passwords that no one can remember it is a total pain and it doesn't allow for LastPAss prompting, just a big pain. Has me looking elsewhere for a better experience.
2022-04-20	Asa Shatkin		The latest extension simply does not work. After tracking time, I submit (and a success message is displayed), but when I check time tracking in Freshbooks, nothing is there. I completely agree with other users who recently posted on this update (Chase Jennings, Andrew Rowland, Nustart Solutions, Doug Ridley) - this extension is not usable. Time tracking is an integral part of our work and this new version and it is negatively affecting our businesses. From what I see in the newest reviews here, many Freshbooks users are having issues with this new version. Freshbooks should do better and fix this or revert to the previous working tracker. I would be more than happy to volunteer to test an updated version and provide feedback to help get this working again. ** FOR OTHER USERS HAVING THESE ISSUES: ** the native pop-up time tracker may be the best option for now: https://support.freshbooks.com/hc/en-us/articles/225525527-How-do-I-track-my-time-#starttimer I encourage other users with these issues to post a review here so that Freshbooks is made aware of the of the extent of the issue and can address it.
2022-04-07	Chase Jennings		The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on both the extension and the web dashboard). It gets super confusing when you have multiple clients with the same project name. And for some reason you can't search by project (although the field name seems to indicate you should be able to). As of now, you have to search for the client, then scroll all the way down to the project you want to track time for. This is a massive efficiency killer for anyone who needs to frequently track different projects throughout the day. Also, before it used to show you the project you were tracking time for when you clicked on the extension icon. Now it opens up a menu with "Start Timer, Log Time, Choose Business, Log Out" which is a bit frustrating and not intuitive. To view the project in progress, you have to click "Start Timer" which makes no sense in terms of UI. If you're a part of the UI/UX team at FreshBooks, please revert everything back to how it used to be and focus on improving the performance of it instead. It feels like you guys were forced to make some updates or something and rushed this one out the door without any adequate feedback from actual users. Also, PLEASE lower your fees for invoicing. It really doesn't make any sense to be making us pay those additional fees when using the Freshbooks Payments option when we're already paying for the subscription. I used to recommend Freshbooks to all of my freelancers, but with the almost predatory fees, copious amount of bugs, and poor UX/UI decisions, I now I find myself looking for alternative platforms to migrate over to.
2022-04-06	Nustart Solutions		Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?
2022-04-06	Anne Allen	en	Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?
2022-03-31	Doug Ridley		The timer UX is bad, really bad. When tracking time, you're not able to select from your full list of projects and can only select from your most recent. Our company has 100s of active projects, making the extension useless.

Upgrade to see all 41 reviews