FreshBooks Time Tracker
Track time from Chrome so you never miss a billable minute.
Total ratings
2.46
(Rating count:
46)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Users appreciate the idea of having a time tracker for project management, making it easier to switch between projects.
- Some users like the 'add to retainer' button feature.
Cons
- Frequent login requirement, which takes longer than logging into the website.
- Extension struggles to load and often requires multiple clicks to work.
- Lacks crucial features like project search/filter, making it inefficient for users with numerous projects.
- The latest version is reported to be buggy, with issues such as missing client or project selections and duplicate time entries.
- Poor user experience due to additional clicks required and confusing UI changes.
Most mentioned
- The extension crashes or doesn't work reliably.
- Users frequently have to log in multiple times.
- Issues with the search functionality for clients and projects.
- Overall user experience has worsened in the new version compared to previous ones.
- The timer creates multiple entries or fails to log time correctly.
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User reviews
Recent rating average:
1.90
All time rating average:
2.46
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-08-13 |  | | en | I was hesitant to download the extension after reading all of these reviews, but finally decided to try it and see for myself. I tend to switch projects often and not having an extension makes my time-tracking extremely difficult. I'm happy to say, it seems to be working perfectly fine after several hours of use using the DuckDuckGo extension on Chrome (Windows). I'll update this if I run into any crashes, but so far so good! |
| 2024-05-26 |  | | en | Downloaded literally 2 minutes ago, tried to log in and it crashed at "Choose a business to start in..." so had to write an immediate review because I like FreshBooks otherwise and consider them my best, most comprehensive solution after much research. If FreshBooks would publish a well-functioning time-tracking tool that integrates seamlessly _inside_ a project management tool like Notion, I would be forever grateful and surely some other users too. Check Everhour for inspiration re the integration with Notion. I'm a Freshbooks premium customer still exploring whether to commit fully and this is the main missing functionality for me. |
| 2023-11-17 |  | | en | Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks. |
| 2023-01-24 |  | | It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year. | |
| 2023-01-24 |  | | en | It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year. |
| 2022-06-22 |  | | The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012. | |
| 2022-06-22 |  | | en | The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012. |
| 2022-05-19 |  | | Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-in constantly, given I use secure passwords that no one can remember it is a total pain and it doesn't allow for LastPAss prompting, just a big pain. Has me looking elsewhere for a better experience. | |
| 2022-05-19 |  | | en | Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-in constantly, given I use secure passwords that no one can remember it is a total pain and it doesn't allow for LastPAss prompting, just a big pain. Has me looking elsewhere for a better experience. |
| 2022-04-14 |  | | en | The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged time with “no project” before this change. Now it is quite frequent because the select box for Project now includes Client name as the first option for each. I never want to log to no project and can’t understand why this is even a “feature” |
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