Trend Micro Security for Best Buy
Protects against web threats like malicious websites, phishing attempts, and online email fraud. Reveals social media privacy risks.
Total ratings
2.00
(Rating count:
24)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to install for some users, taking around 5 minutes
- Provides an additional layer of security
- Free 6-month subscription offered with Chromebook purchase
Cons
- Not user-friendly and confusing installation process
- Lack of clear instructions from Best Buy and Trend Micro
- Long hold times and frustrating tech support experience
Most mentioned
- Difficulty in installation and activation process
- Problems with obtaining activation codes and using them correctly
- General frustration and time wasted during installation
Upgrade to see all 23 reviews
User reviews
Recent rating average:
1.80
All time rating average:
2.00
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-09-04 |  | | en | I agree after an hour in I gave up |
| 2024-07-26 |  | | en | It was really easy to install, click add extension and it took me 5 min. install. |
| 2024-03-15 |  | | en | not user friendly at all. best buy selling this is a shame and no help all |
| 2023-05-23 |  | | en | Not user friendly at all. Been at it for over 2 hours and still cannot figure it out. All the instructions provided including the youtube video do NOT help! |
| 2023-03-24 |  | | en | The link they provide for Chromebook brings me to the downloader but then is dead. |
| 2021-09-15 |  | | en | i try many time but not install my chrombook . i am tried this thing |
| 2021-08-13 |  | | en | Obnoxious download/installation process. I recommend using Total Web Shield (it's free) |
| 2021-01-19 |  | | en | This is very frustrating! I purchased this computer from Best Buy today, and they offered this free 6 mo. subscription to Trend Micro. Downloading was frustrating! I needed a password or activation code, but Best Buy didn't provide instructions for either. I called Trend Micro. A lady answered the phone, I think Kristen. It took her 20 minutes to tell me that the activation code was the same as my serial number. I could hear a dog barking in the background and after 20 minutes of going to pages that I had already found myself, I was wondering if the tech support provider was even legit. |
| 2021-01-15 |  | | en | It is really not as hard to install this as all the reviews said. It took me less that five minutes to install and activate this extension, and I did not have to email of call anyone to figure it out. |
| 2020-12-07 |  | | en | MY GAAAAWD!! this sucks! and what sucks worse is that it doesn't have to suck at all!! the hold time of over an hour is an additional bonus that i could do without...unacceptable. considering returning everything from this purchase. Geek squad finally picked up...AND GET THIS, the guy just told me that i've got a chromebook so it isn't actually necessary to install the Trend Micro Security since chromebooks come protected. WHAT!?!? So then why was the TMS advertised as a free bonus with the chromebook purchase?! Why not have a bonus that is actually useful, what a friggin' waste of friggin' time. Definitely returning items now. |
Upgrade to see all 23 reviews