Add Service-Now Functionality to Chrome for Service-Now.
What is ServiceNow Lookup?
"ServiceNow Lookup" is an efficient tool designed as a Chrome extension to facilitate quicker access to Service-Now tickets. By simply typing 'sn' on the Address Bar followed by a space, or selecting text on a site, users can rapidly access different types of tickets like RFC, INC, CTASK and more without having to manually navigate through the Service-Now site. The extension also recognizes a variety of ticket prefixes for ease of use and requires users to configure their Service-Now hostname post-installation.
Extension stats
By: DM Productions
Users: 2,000+
Rating: 4.26
(19)
Creation date: 2014-10-31
Risk impact: Low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
Size: 17.48K
Ranking
# 20553
Other platforms
Not available on Firefox
Not available on Edge
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Extension summary
Allows for the quick access to Service-Now tickets through a quick reference on the Address Bar (Typing 'sn' on the Address Bar followed by a space) or through a context menu when selecting text on a site.
This allows you to get into a RFC, INC or other ticket quickly without having to manually navigate through your Service-Now site.
Recognized Ticket Prefixes:
- RFC - Change Request
- INC - Incident
- CTASK - Change Task
- REQ - SC Request
- TASK - SC Task
- RITM - SC Request Item
- KB - Knowledge Base Item
- PRB - Problem
Anything that does not match one of these prefixes will automatically be placed into the Service-Now text search interface to try and find any matches.
See moreUser reviews
Pros
- Much quicker than built in text searching
- Incredible time-saving utility
- Clean and simple interface
Cons
- Leaves an extra tab behind after searching
- Sometimes gets INCs mixed up during searches
- Not working for some users
Most mentioned
- Better than global search
- Extra tab issue
- Great user experience
Recent reviews
This is sooooooooooooooooooooooooooooooooooooooooooooooo much better than the global search
it does a greatjob.
Extension safety
Risk impact
ServiceNow Lookup requires very minimum permissions.
Risk likelihood
ServiceNow Lookup has earned a fairly good reputation and likely can be trusted.
Upgrade to see risk analysis details
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