# VISITEL

> Make video calls to detainees in detention centers.

Canonical page: [https://chrome-stats.com/d/us.visitel.mobileclient](https://chrome-stats.com/d/us.visitel.mobileclient)

## Overview

- **ID:** `us.visitel.mobileclient`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** VisiTel
- **Category:** COMMUNICATION
- **Downloads:** 25,398
- **Rating:** 3.36 / 5 (110 ratings)
- **Version:** 1.5.6
- **Last updated:** 2023-09-13
- **First published:** 2014-12-30
- **Publisher country:** US
- **Size:** 34 MB
- **Data as of:** 2026-10-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=us.visitel.mobileclient)
- **Website:** [https://secure.visitel.us](https://secure.visitel.us/)
- **Privacy policy:** [https://secure.visitel.us/policy.aspx](https://secure.visitel.us/policy.aspx)

## Description

VISITEL is a Chrome extension that enables users to make video calls directly to detainees in detention centers. By creating an account at https://secure.visitel.us and depositing funds, users can easily connect via video calls to their loved ones in jail. The extension simplifies communication by providing a secure and convenient platform for these important interactions.

For assistance with account setup or fund management, users can call the support line at (972) 239-2182. VISITEL enhances connectivity between detainees and their families through reliable, easy-to-use video calling technology.

## Rankings

- #402,416 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.CAMERA`
- `android.permission.CAPTURE_VIDEO_OUTPUT`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.RECORD_AUDIO`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `us.visitel.mobileclient.permission.C2D_MESSAGE`

## Review summary

Users appreciate the app's ability to facilitate video visits with incarcerated loved ones more frequently than traditional methods. However, many encounter significant problems including app loading failures, persistent permission issues, crashes, and freezing. Customer support is deemed unhelpful, and the high cost of video chat is a concern. Despite these issues, the app is valued for maintaining contact with inmates.

### Pros

- Allows video chatting with loved ones in jail
- Provides a way to see and talk to inmates remotely
- Enables visitations beyond once a week

### Cons

- App frequently fails to open or load, often stuck on loading screen
- Persistent issues with permission acceptance prompts despite granting all permissions
- Crashes and bugs reported, including app freezing during visits
- Poor customer service with no effective responses
- Expensive pricing for video chat usage

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Source: [Chrome-Stats](https://chrome-stats.com/d/us.visitel.mobileclient)