# Ticket Helper

> Helps staff fill ticket reply fields, move tickets, and apply saved reply profiles inside the internal ticket system.

Canonical page: [https://chrome-stats.com/d/ticket-system-helper](https://chrome-stats.com/d/ticket-system-helper)

## Overview

- **ID:** `ticket-system-helper`
- **Platform:** Firefox
- **Type:** Firefox add-on
- **Status:** Available
- **Publisher:** Talal Jalal
- **Category:** other
- **Daily users:** 10
- **Weekly downloads:** 4
- **Rating:** 5.00 / 5 (2 ratings)
- **Version:** 0.3.2
- **Last updated:** 2026-04-12
- **First published:** 2026-03-09
- **Size:** 399 KB
- **Data as of:** 2026-09-07
- **Store listing:** [Firefox Add-ons Store](https://addons.mozilla.org/firefox/addon/ticket-system-helper/)

## Description

Ticket Helper is a Firefox extension for internal ticket workflow assistance.

It helps staff work faster inside the ticket system by adding a helper panel directly into the ticket page. The extension can fill commonly used reply fields, apply saved profiles, set problem and action values, move tickets to the desired department, and save time during repetitive ticket handling tasks.

Main features:
- Fill ticket reply fields using saved profiles
- Apply predefined Problem, Action, Move, Time, and Reply values
- Reduce repetitive manual typing
- Work only inside the internal ticket system domain
- Save profile settings locally in the browser

The extension is intended for internal workflow support and does not provide public-facing services.

## Rankings

- #32,998 — Overall
- #3 — ticket
- #155 — reply

## Permissions and access

### Permissions

- `storage`
- `tabs`
- `*://ticket.earthlink.iq/*`

### Content script matches

- `ticket.earthlink.iq`

## Safety

- **Risk impact:** Moderate risk impact
- **Risk likelihood:** Moderate risk likelihood

### Analysis details

- Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
- This extension has low user count. Unpopular extensions may not be stable or safe.

> Some risk analysis details are omitted from this free response. [Upgrade to view the full analysis](https://chrome-stats.com/pricing).

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Source: [Chrome-Stats](https://chrome-stats.com/d/ticket-system-helper)