# RMM N-able Take Control

> This app is a companion app to the N-able RMM app.

Canonical page: [https://chrome-stats.com/d/sw.androidviewer](https://chrome-stats.com/d/sw.androidviewer)

## Overview

- **ID:** `sw.androidviewer`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** N-able Technologies Ltd
- **Category:** BUSINESS
- **Downloads:** 17,420
- **Rating:** 2.47 / 5 (42 ratings)
- **Version:** 1.02.76
- **Last updated:** 2026-06-18
- **First published:** 2016-12-21
- **Publisher country:** GB
- **Size:** 35 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=sw.androidviewer)
- **Website:** [https://www.n-able.com/](https://www.n-able.com/)
- **Privacy policy:** [https://www.solarwindsmsp.com/legal/privacy](https://www.solarwindsmsp.com/legal/privacy)

## Description

RMM N-able Take Control is a companion app designed to work seamlessly with the N-able Remote Monitoring & Management (RMM) platform. This app enables instant remote control sessions, allowing technicians to support Windows and Mac devices effortlessly from any smartphone or tablet. Simply select a workstation in the RMM app and tap the Take Control button to initiate a fast, secure remote session.

Powered by the industry's fastest protocol, the app offers remote desktop access as if you were physically in front of the machine. Features include direct chat with the remote user, detailed system information review, and a host of tools to ensure efficient client support. Trusted worldwide, RMM N-able Take Control streamlines IT support with unmatched ease and speed.

## Rankings

- #457,523 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.MANAGE_EXTERNAL_STORAGE`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.android.vending.CHECK_LICENSE`
- `sw.androidviewer.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users find the RMM N-able Take Control app difficult to use due to frequent crashes, login hangs, and lack of standalone functionality. It requires additional apps—MSP RMM and TeamViewer—and specific permissions to operate correctly. While it serves as a companion to the main MSP RMM app to enable remote sessions, confusing setup instructions and poor communication hinder usability. Some users also note missing features like fingerprint support, reducing overall satisfaction.

### Pros

- Functions as a companion app to the MSP RMM app, providing remote control capabilities.
- Provides a status dashboard with the option to launch the Take Control viewer.
- Can successfully initiate remote sessions when used with the correct setup including other required apps.

### Cons

- Frequently experiences crashes and connectivity issues, even on high-end devices.
- Often hangs at the login screen requiring users to clear cache and storage to regain access.
- Lacks standalone functionality; requires installation of multiple apps (MSP RMM and TeamViewer) and specific permissions to work properly.
- Poor user communication regarding necessary steps and updates, leading to confusion.
- Does not support fingerprint authentication on some devices (e.g., Tab S4).

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Source: [Chrome-Stats](https://chrome-stats.com/d/sw.androidviewer)